Office Manager

About You

• You thrive on building genuine connections on the phone with customers and you leave a positive lasting impression on everyone you interact with on the phone, via email, and in-person.
• You are a morning person! You love starting your day early and hitting the ground running.
• You've been told that you're a natural problem solver and a stickler for details.
• Your organizational skills are second to none, and you take immense pride in your ability to keep things running smoothly.
• You thrive in an environment where you bring a calm demeanor to hectic situations.
• You naturally follow up, follow up, follow up until a project is complete.
• Your infectious enthusiasm inspires those around you, and you have a unique talent for fostering a sense of camaraderie and unity among your team members.
• You don't panic when given a two hour deadline.
• You are easily able to pivot when there's something urgent and then pick up right where you left off.
• You're comfortable and confident talking on the phone with customers, but are aware of the need for expediency.
• You have fearless phone call skills - meaning you have the ability to connect with customers while also being concise and efficient.
• You want the stability of being with an established company that values you.
• You are searching for a company culture based on trust and integrity.
• You get energized by creating an exceptional and personal experience for customers, co-workers and vendors.
• You are the glue that keeps the team together by working effectively with folks who have different work styles.
• You enjoy seeing your accurate data entry transformed into useful outcomes.
• You are driven by personal growth and love developing your knowledge and skillset for the sake of learning and improving.

Pay rate: $70-80K annually, depending on experience and qualifications

Office Manager Benefits

• Paid time off (vacations & holidays)
• Sick time in addition to paid time off
• IRA with company match
• Amazing team environment!
• Professional and personal growth opportunities

About Us

Guardian Landscape has been in business since 2009, and we are dedicated to serving the greater Prescott area with our full-service landscaping company. We are especially proud of the culture we've created and sustained. We stand behind our work, support our employees and pride ourselves on our continual efforts to learn, grow and improve. By taking care of our employees and developing a respectful and pleasant work environment, we have created a truly family-friendly work environment.

Employees love working here because we have built an organization on a strong foundation of core values that we consistently uphold. These core values include:

Personal Responsibility: We empower our employees to take ownership of their work and make meaningful contributions. The sense of personal responsibility fosters a sense of autonomy and pride, while also being uplifted when mistakes are made

Corporate Accountability: We have a culture of accountability, where everyone is responsible for their actions and outcomes. This ensures that we all work together to create an environment of trust and reliability

Transparent Integrity: Honesty and integrity are deeply integrated into our company culture. We believe open communication, sharing information, and making ethical decisions is the reason for our supportive work environment

Respect with Humility: We prioritize treating everyone with respect and humility, regardless of their role or position. We value different perspectives and actively listen to one another. We encourage collaboration, creativity, and innovation.

Commitment to Growth: We are committed to the personal and professional growth of our employees. We provide opportunities for learning, development, and advancement within our organization. Our employees feel supported in their career aspirations and are motivated to continue to improve their skills

Excellence: We strive for excellence in everything we do. From our services to our interactions with customers and colleagues, we set high standards and consistently deliver quality outcomes. Our employees love working for us because they know they are part of an organization that always does their best the first time.

Office Manager Expectations

• You will be the first person in the office each day, as early as 6:30am. You are proactively communicating information throughout the day in order to make adjustments, so our office is running smoothly from one day to the next.
• Some projects will have extremely short deadlines that have “Drop Everything” status and you'll need to adjust the rest of your tasks so you can complete the project in time, even if it means staying late.
• This seat is the switchboard for the office and all calls come through you. Expect to answer upwards of 30 calls per day.
• Each day you'll spend significant time responding to calls, voicemails, and emails to answer questions for customers and prospects, documenting as you go.
• One of the most important jobs will be talking with potential customers on the phone to determine if our services are a good fit for their project.
• It will be crucial for you to schedule our estimator's appointments with efficient routing and prevent them from being overscheduled.
• It will be your responsibility to make sure bills and payroll are paid on time, and other bookkeeping activities are kept up to date.
• You'll be responsible for ensuring materials are procured before projects begin so your coworkers have what they need before they need it.
• You'll keep the cash flowing in by answering any questions customers have about their bill and following up with customers to receive their payments.
• You'll be taking care of light HR duties, such as new hire paperwork, securing certificates of insurance for subcontractors, and keeping track of time off, etc.
• You’ll be responsible for following up on our leads from social media and our digital marketing platform.

Office Manager Skills and Experience

We're flexible on the number of years of previous experience for this role. We highly favor talent, interest, and drive to continue to improve a company’s culture. Some candidates may see this list and feel discouraged because they don't match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Service Scheduling, Logistics, or Dispatching experience
• Office Manager experience
• Administrative support experience
• Basic bookkeeping experience
• Data entry and Excel experience
• Experience working with a CRM
• Experience using a scheduling software
• Experience using a digital marketing software is a plus
• Bonus points for experience implementing or managing social media.

How To Apply:

• Click the "Apply Now" button
• Tell me about a recent situation when a very chatty customer called and would not get off the phone. What did you do?
• Include your resume

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

• Office Manager
• Dispatcher
• Scheduling Coordinator
• Event Coordinator
• Catering Coordinator
• Customer Service Assistant
• Customer Service Coordinator
• Store Manager or General Manager
• Construction Assistant
• Administrative Assistant
• Home Delivery Coordinator
• Customer Care Specialist
• Property Manager
• Leasing Manager
• Administrative Manager
• Office Administrator
• Executive Assistant
• Operations Manager
• Office Coordinator
• Administrative Coordinator
• Office Supervisor
• Office Operations Manager
• Business Manager
• Business Office Manager
• Facilities Manager
• Office Support Specialist
• Business Operations Manager

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Application Question(s):

• Tell me about a recent situation when a very chatty customer called and would not get off the phone. What did you do?
• Are you willing to start work as early as 6:30 in the morning (Monday through Friday)?

Experience:

• Office management: 2 years (Preferred)
• Administrative support: 2 years (Preferred)
• QuickBooks: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• Scheduling software: 1 year (Preferred)

Work Location: In person