Front Office Manager

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2023 USA Today 10Best Readers' Choice Award - Top 10 Best Spa Resort
• 2022 Travel & Leisure World's Best Award - #5 Top Domestic Destination Spa
• 2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award - Top 10 Best Wellness Retreat
• 2022 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2022 US News & World Report, Best Hotels in the USA - #11 in Phoenix and #14 in Arizona
• 2022 OpenTable, Diners' Choice Award for Terras
• 2021 Conde Nast Traveler Reader's Choice Award - #5 Destination Spa in the US and named as a winner in the world's best destination spa list
• 2021 Travel & Leisure World's Best Award - #4 Top Domestic Destination Spa
• 2020 Travel & Leisure World's Best Award - #3 Top Domestic Destination Spa
• 2020 Conde Nast Traveler Reader's Choice Award - #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
• 2020 TripAdvisor Traveler's Choice Award
• U.S. News & World Report Top 30 Wellness Destination Worldwide
• AAA Four Diamond Rating
• 2020 AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

This is Regular Full Time position.

As a Front Office Manager you will be responsible for:

• Overseeing the day-to-day Front Office operations.
• Select, supervise, delegate responsibility to and provide training for all staff. Meet regularly with and provide feedback to staff members to ensure that individual and departmental performance goals are being accomplished.
• Create and manage departmental schedules to ensure balanced use of staffing resources and appropriate coverage for all areas.
• Develop and update SOP’s, training manuals, policies and procedures for Front Office operations. Ensure information is accurate and complete as needs change and processes evolve.
• Perform functions for various departmental positions as needed, according to operational demands.
• Participate in the Manager on Duty program

QUALIFICATIONS

• Customer service experience required.
• At least two year’s supervisory experience required
• Previous hotel/resort experience preferred
• Willing and able to work all shifts including weekends/holidays
• Be able to work in a standing position for long periods of time
• Knowledge/passion in Health & Wellness