Office Manager

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Join the team at Landers Appliance as our Office Manager!

Outstanding Benefits: Why Landers Appliance? We care about YOU!

• Awesome Team: Imagine working with people who actually enjoy their jobs and work hard daily.
• Real Leadership: Your future boss? They've been where you are, offering genuine understanding and guidance.
• Proven Loyalty: With four decades of excellence and a vast network of customers throughout Maryland, our history of loyalty speaks volumes. You're stepping into a team built on solid trust that you can be proud of.
• Life Beyond Work: We value your personal time as much as your work. We dont live here and we dont expect you to.
• Opportunities for Growth: Were committed to supporting your career aspirations and helping you align with the role that fits you best.
• Youre Valued: You're more than your job title to us; youre a vital part of our team.

PERKS!

• Enjoy your birthday with a day off, celebrate company holidays, and receive two weeks of paid time off in your first year. From the second year onwards, this increases to three weeks. Plus, partake in our company dinners and events.
• An important mission to deliver "Honest, Reasonable, & Reliable" service to all customers in every interaction.
• Comprehensive health insurance (medical, dental, vision)
• 401k enrollment with a 4% employer match.
• Competitive compensation: $55,000 $70,000 or more per year

At Landers, we value our team and focus on nurturing your career growth. As the Office Manager, you're at the heart of our operations, ensuring both customers and staff benefit from top-tier service.
Key Aspects of Your Role:

• Leadership & Vision: Inspire action and oversee projects with a blend of strategic foresight and hands-on execution.
• Communication: Excel in connecting with leadership, the team, and customers to maintain smooth operations.
• Problem-Solving: Navigate challenges with a proactive and creative approach.

The Structure:

• Directly report to the Director of Projects, with General Manager oversight.
• Manage the Office Supervisor, Administrator, Customer Service Coordinators, and Parts Department, promoting a cohesive team environment.
• Champion operational efficiency, customer satisfaction, and foster a culture of learning and trust.

You'll Excel by:

• Motivating the team towards shared goals, ensuring resilience in project completion.
• Empowering staff with the tools and support needed for success.
• Making informed decisions that align with our strategic objectives.

This position is designed for someone who thrives in a leadership role, is committed to excellence, and enjoys a collaborative work environment. Join us to make a significant impact at Landers, where your work is valued and your professional development is a priority.
Key Responsibilities:

• Leadership and Team Management:
  
  • Lead, manage, and develop the office and parts department staff through hiring, training, and conducting performance evaluations.
• • Ensure the team aligns with Landers' high standards and values, adhering to our policies and procedures with a balanced approach.
• • Serve as a role model in upholding our commitment to ultimate customer satisfaction and efficient operations.
• Support Duties:
  
  • Assist with customer service by stepping in on the phones as needed, ensuring a seamless and responsive customer experience.
• • Actively engage in resolving daily operational challenges alongside the sales, service, and installation teams.
• Operational Excellence and More:
  
  • Negotiate terms and manage relationships with manufacturers as the primary liaison, securing advantageous terms for Landers.
• • Oversee the smooth operation of technological issues, fleet service, and inventory management, among other duties, to ensure operational efficiency and effectiveness.
• • Drive improvements in office procedures and customer service practices to elevate service quality.
• • Coordinate company events, manage insurance updates, and ensure compliance with all relevant workplace regulations, contributing to a thriving work environment.
• Strategic Contributions:
  
  • Champion our mission for ultimate customer satisfaction, providing robust back-office support that aligns with our goals for service excellence.

What We're Looking For:

• A passionate leader who finds joy and importance in their work, with a strong desire to learn and grow.
• Proven experience in office management, preferably in a similar industry, with direct supervisory responsibilities.
• Excellent organizational and communication skills, capable of fostering high-trust relationships, especially with the Director of Projects.
• An independent thinker aligned with the companys vision, capable of making decisions that enhance operational efficiency.
• Strong problem-solving skills, with the ability to manage a diverse set of responsibilities, from administrative tasks to strategic planning.

Job Requirements:

• 1+ year of experience leading a team.
• Must be at least 18 years of age.
• Excel in quickly mastering essential technologies, ensuring their effective application in our operations.
• Familiarity with Microsoft Office Suite.
• Ability to type no less than 55 WPM corrected.

About Us: Landers Appliance is a leading appliance service and sales organization, committed to delivering "Honest, Reasonable, & Reliable" service. For over 40 years, our family-owned business has set the standard for excellence in the Baltimore region. We are expanding our team and looking for a dynamic Office Manager to play a pivotal role in our operations.
If you are looking for a supportive and rewarding work environment with opportunities for growth, apply today and our hiring manager will follow up with you!