Office Manager

Red Bird Roofing, founded by Chad Peterman of Peterman Brothers and others, is targetetting to become the preeminent roofing company in Indiana. We strive to be one of the best places to work and fastest growing companies in the state.

If you are looking to play a key part in building a great company to be proud of, this is your opportunity. Red Bird needs growth minded individuals that want their voice heard and impact felt.

Roles & Responsibilities

Production Management

● Ensure jobs are meeting the expected profit margin.

● Reviews the job files and material order forms created for accuracy and completeness.

● Prepares production needs by verifying estimates and reviewing project and specifications.

● Schedules production and orders materials for each job.

● Hire, manage, and schedule crews for all jobs including new roofs, repairs, and warranty items.

● Communicates all job activity to the sales reps and quality control team

● Inform customers of every step in the production process and demonstrates 5-Star customer service.

Customer Service & Marketing Support

● Answers phones and serve as the primary contact for the company.

● Input job leads into CRM and send them to the designated sales team member via the CRM.

● Provides an open line of communication with customers throughout the sales lifecycle.

● Handles escalated customer calls and solve problems

● Support basic marketing needs related to the Red Bird Roofing brand.

Job Close Outs

● Ensure that all documents are in the appropriate file of the CRM and payments are all entered.

● Enter all material rebates for supplier/manufacturers (e.g., Certainteed, Owens Corning, GAF, Home Depot)

● Call customers to ask for reviews

● Register warranties and send out warranty certificates via email

● Monitor customer reviews and call customers when ratings are less than 5 stars

Accounts Receivables

● Send invoices to homeowners

● Communicate with homeowner, insurance companies, sales reps, and other employees to track payments

● Send out a weekly email to all active sales reps with updates on their jobs

● Send mortgage checks to mortgage company for endorsement

● Get funds released from escrow and provide the appropriate paperwork to complete collections of all payments needed.

● Place liens on homeowner’s houses if they fail to pay their invoice after 90 days

● Submit Certificate of Completion/Invoice to insurance companies no later than 7 days after job completion – following up to make sure depreciation is released properly.

● Scan in job related receipts, checks, and docs into Quickbooks

Qualifications

Education & Experience

● Associates degree or greater preferred

● 3-5 years of office management experience

● 1 year of Quickbooks experience

● 1 years experience in the construction or in-home services industry, preferred

Skills & Abilities

● Excellent customer service and interpersonal skills.

● Excellent verbal and written communication skills.

● Excellent organizational skills and attention to detail.

● Ability to prioritize tasks, delegating when appropriate.

● Proficient with Microsoft Office Suite or related software.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Carmel, IN 46032: Relocate before starting work (Required)

Work Location: In person