Office Coordinator - Woodward

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The Office Coordinator is responsible for managing office communications and facilitating key tasks and procedures.  The Office Coordinator performs a number of administrative support and customer service tasks to ensure efficient operation of their office environment. Specific duties and responsibilities may include:

1. Open and close office according to office procedures.
2. Receive and manage direct main-line phone calls.
3. Communicate clearly, effectively, and concisely with co-workers.
4. The ability to communicate effectively and sensitively to callers regarding patient needs.
5. Maintain patient confidentiality.
6. Troubleshoot emergencies.
7. Ensures compliance with all state, federal, and Community Health Accreditation Partner (CHAP) regulatory requirements.
8. Utilize Microsoft Office programs (Word, Excel, Outlook) with efficiency.
9. Copy, scan, file and maintain paper or electronic documents and records.
10. Receive, sort and distribute mail/deliveries on a daily basis.
11. Checking visit notes daily to help ensure complete and timeliness of patient medical record and billing purposes.
12. Assist with ordering of clinical/office/kitchen/bathroom supplies.
13. Manage inventory and stocking supplies as needed.
14. Light housekeeping duties such as, vacuuming and dusting as needed, taking out garbage and recycling daily, cleaning out refrigerator(s) as needed, etc.
15. Contribute to team effort(s) by accomplishing tasks as needed.
16. Coordinate with other office staff to divide/assist with daily responsibilities as needed.
17. Ability to participate in occasional on call requirements.
18. Perform other administrative duties as assigned.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

1. High school diploma or equivalent.
2. At least one (1) to three (3) years experience in a hospice care organization preferred.
3. Excellent computer skills, knowledge of Microsoft suite and Adobe Acrobat required.
4. Knowledge of Community Health Accreditation Partner (CHAP) standards preferred.
5. Exceptional organizational, observation, customer service, verbal and written communication, and decision making skills required.
6. Demonstrates autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.
7. Must be able to maintain a positive attitude.
8. Ability to multi-task and work under pressure with changing schedules and deadlines.
9. Ability to push, pull, and/or lift up to 75 pounds on a regular basis.
10. Ability to grip, reach, bend, kneel, twist, and squat to perform duties required and may require prolonged sitting while driving, standing and walking each shift.
11. Strong interpersonal skills with a desire to collaborate with internal and external business associates.
12. Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.