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Form of workPosition Title:
Medical Office Coordinator Department:
SCC Clinic Patient Services Job Description:
General Description: Provides assistance to a clinic by being the initial contact, maintaining records, acting as a physician liaison, gathering information, providing counseling, managing complaints, developing contracts, maintaining supplies, coordinating surveys, and providing billing assistance.
Essential Responsibilities:
- Initial Contact. Serves as the initial contact employee within the clinic for all associated entities.
- Record Maintenance. Maintains comprehensive patient records and files to ensure proper documentation.
- Physician Liaison. Serves as a liaison between physicians and patients.
- Information Gathering. Gathers medical and other related information from clinic patients. Analyzes information and refers to designated clinic physician. Gathers verbal and written feedback from patients, physicians, service providers, etc.
- Counseling. Provides counseling to patients and family members. Discusses health care to be provided, who will be providing, etc. Answers any questions or refers to appropriate personnel.
- Complaint Management. Manages complaints from all sources including patients, staff, physicians, etc. Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints.
- Contract Development. Develops contracts with medical professionals providing services to patient to ensure compliance.
- Supply Maintenance. Maintains supplies for the clinic by ordering and tracking supplies.
- Survey Coordination. Coordinates the distribution of monthly patient satisfaction surveys.
- Billing Assistance. Provides billing and coding assistance. Evaluates and codes all invoices for payment. Stays abreast of all laboratory and insurance requirements.
General Responsibilities:
- Performs other duties as assigned
Minimum Requirements:
Education: None required. Bachelor’s degree preferred.
Experience: 2 or more years of experience in an outpatient clinic required.
OR equivalent combination of education and experience.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills
- Proficient with the use of Microsoft Office tools
Current OU Health Employees - Please click
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to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
