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Form of workAt the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity:
DEPARTMENT OF HEALTH & HUMAN SERVICES:
At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.
The Behavioral Health and Recovery Services Division of Marin County's Health and Human Services division has two (2) contingent/temporary Office Assistant II vacancies within the HHS/BHRS Front Desk Administration Team. This Team supports front desk operations at clinics in San Rafael, Novato and Greenbrae in a team environment. ?The role will provide front desk stability to ensure clients entering our facilities receive excellent customer services when in our programs. The duties will vary depending on business needs and the work will require being at one of the HHS/BHRS County onsite facilities.
These positions are anticipated to be 6 months beginning in April 2023.
As a member of the HHS/BHRS Front Desk Team, this role will provide phone and in person customer service supports to clients and programs in the facility. Duties include greeting and checking in clients for their appointment, re-scheduling and changes of appointments as needed, as well as answering basic questions related to HHS/BHRS services and support, ordering office supplies, contacting maintenance staff and vendors as needed, scheduling conference rooms and ensuring the overall smooth operation of programs in the facility; providing backup to Office Assist III (OA III) staff when needed. These positions our on-site and may travel throughout Marin County various BHRS clinic locations.
Potential duties may include but are not limited to:
Checking appropriate information portals to confirm client Medi-cal eligibility
Answering phones
Scheduling and re-scheduling of client appointments as requested by client or provider
Data Entry into spreadsheets and/or electronic health record as directed
Client Appointment Reminders by email or phone
Updating spreadsheets as directed
Using MS Suite, reserve conference and meeting rooms as directed
Bilingual Testing/Certification:
Successful candidates must demonstrate proficiency in both Spanish and English prior to appointment. If the selected candidate has not taken the test, a bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet the requirements.
Our Highly Qualified Candidate:
The ideal candidate has strong interpersonal skills and the ability to communicate with a diverse client base in a tactful, patient and courteous manner, while working independently, and as a part of a team. This individual thrives in a fast-paced client-facing clinic environment, can adapt quickly to new technologies and systems and is flexible towards changes in processes and instructions. They take initiative and independent judgment to respond to inquiries and establish priorities as appropriate. They possess a strong attention to detail and excellent customer service skills. The candidate is confident in asking questions and taking initiative to solve problems. At least one year of experience performing customer service and administrative support in a related environment, intermediate proficiency with MS Word, Outlook and Excel are preferred. Prior experience working in a medical, dental or other clinic setting is ideal.
We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications:
Office Assistant II:One year of experience performing clerical/office support duties that demonstrate knowledge of standard office applications and practices. Completion of a clerical training program or office administration coursework may be substituted for up to six months of the required experience. Clerical/office support experience includes preparing, interpreting and maintaining a variety of records and/or documents; use of standard office applications and equipment; and greeting and assisting members of the public.
For more detailed information about this classification, including the minimum qualifications, please click here: Office Assistant II - Bilingual
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.
Testing and Eligible List:
Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.
The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
SPECIAL REQUIREMENTS:
Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.
Disaster Service Workers:
All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Employment Type: Full Time, Temporary
