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Form of work
SalaryAbout us
Neshaminy Collision & Auto Repair is a small business in AUTOMOTIVE. We are professional, agile, professional and our goal is to Provide a fun, fast paced experience with a customer service oriented mindset.
Our work environment includes:
- Modern office setting
- Food provided
Overview:
We are looking for a friendly and professional Front Office Assistant to join our growing team. As the first point of contact, you will play an important role in creating a positive and welcoming experience for our current and prospective clients. If you have excellent communication skills, a customer-oriented mindset and enjoy working in a fast paced environment, we would love to hear from you.
Responsibilities & Job Details:
- Greet and welcome customers with a comforting demeanor
- Assist with incoming calls from customers and insurance companies
- Provide detailed information about benefits of our services and company
- Assist with administrative tasks from data entry, filing and organization
- Maintain cleanliness and organization within the facility
- Handle customer questions and help resolve inquiries in a professional matter
- Work in a team environment to ensure each customer have a positive experience
- Assist in scheduling estimates, asking customer for the sale
- Help in explaining the insurance claim process including scheduling, repair process, rental cars, etc.
- Educate customers on customer service, quality of repair, timeliness and positive reviews
- Help in collecting and recording payments in conjunction with A/R after repairs
- File repair order paperwork and perform follow-up calls after repairs
- Perform follow up phone calls on open quotes and estimates
- Maintain the front office and customer reception areas
Qualifications:
- Experience in administrative or front desk roles at a Collision Center preferred
- Excellent communication skills
- Strong organizational skills
- Ability to multitask and prioritize tasks by level of importance
- Customer service-oriented mindset
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No nights
- No weekends
Work Location: In person
