Office Assistant - Clinical Research Office

Bayview Research Group, LLC

www.bayviewresearch.com

Tasks and Responsibilities:

• Front Desk Greeter: Welcome study participants and visitors in person or on the telephone, manage incoming and outgoing calls using a Clinical Research database to recruit, screen, determine eligibility, schedule, follow-up with potential study participants, and respond to inquiries related to advertising and referrals to research studies.
• Appointment Coordination: Keep patient appointments on schedule by notifying the study coordinator or study physician of patient's arrival.
• Participant Recruitment: Conduct interviews and screen potential study participants over the telephone using study questionnaires, actively recruiting study participants in accordance with each study protocol.
• Data Management: Review chart completion, scan documents into the Portal, and enter data into the study-related portal.
• Patient Relationship Management: Build rapport with study participant during their office visits, assist the study team in preparing subject charts for study visits, and ensure a clean, professional, and organized office appearance.
• Office and Equipment Management: Maintain business office inventory and equipment, anticipate needed supplies, and schedule equipment service and repairs.
• Treatment Information Management: Ensure the availability of treatment information by filing and retrieving patient records.
• Team Contribution: Contribute to the team effort by accomplishing related results as needed.

Qualifications and Skills:

• Clinical Research or Medical Setting Experience: Candidates with prior experience in the medical setting or Clinical Research industry are highly desirable.
• Medical Front Desk Experience: Minimum of 1 year or more in medical front desk or similar roles.
• Communication Skills: Excellent written and verbal communication skills, with an emphasis on customer service and telemarketing sales skills.
• Organizational Skills: Highly organized with attention to detail and the ability to multi-task in an orderly fashion.
• Problem-solving Skills: Strong problem-solving skills with a professional appearance and demeanor.
• Flexibility: Flexible work schedule with the ability to work evenings, weekends, and holidays as needed.
• Driving Requirements: Valid driver's license, insurance, and reliable transportation with a clean background and drug test.

Required Work Shift:

Full-time hours: Tuesdays to Saturdays: 9:00AM to 5:30PM, with flexibility to work earlier or later when required.

Sundays and Mondays OFF.

Job Types: Contract, Full-time

Salary: $21.00 - $23.00 per hour

Plus, Benefits: Including Paid Time Off, Holidays, and Health Insurance.

Schedule:

8-hour shift

Day shift, Tuesday to Saturday

Education:

Associate (Preferred)

Experience:

Customer service: 1 year (Preferred)

Medical office: 1 year (Preferred)

Microsoft Office: 1 year (Preferred)

Work Location: In person.

Additional Opportunities:

This position offers significant potential for growth and advancement within our organization after 12-18 months of comprehensive training and consistent performance improvement, making it an ideal role for dedicated individuals looking to advance their careers in Clinical Research.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Medical office: 1 year (Required)
• Data entry: 1 year (Required)

Ability to Commute:

• Valley Village, CA 91607 (Required)

Ability to Relocate:

• Valley Village, CA 91607: Relocate before starting work (Required)

Work Location: In person