Office Aide

Welcome to Pathways of Californias career website! If you are passionate about helping others and enthusiastic about your future, we want you to join our team!
Our company is known for an unwavering commitment to exceptional value and recovery-focused, quality care. We are experts in the field of behavioral health care, providing cutting-edge mental health and substance use community-based services and offer a dynamic employment experience! Pathways offers competitive salaries and benefits, comprehensive on-boarding and job training, a supportive learning environment, ongoing education in the use of evidence-based, promising practices and much more! We have over 30 outpatient behavioral health locations nestled throughout our communities located in Kern County, Los Angeles County, Orange County, and San Diego County.

Pathways is seeking an innovative and purpose driven individual to join our team as a Care Aide for our CalWORKs program in Santa Ana or Westminster location.
**Salary $20-21.00 hr full benefits**
Summary:
Under the general direction of the Office Manager, Office Assistant, clinical staff and/or management the Case Aide will provide a broad range of administrative support and office duties; including assisting in providing for individuals requiring mental health care which may include treatment for substance abuse. In addition, may provide appropriate childcare to children of clients who have not yet received or are not eligible for childcare benefits. This position must be proactive and problem solve in all responsibilities and possess strong organizational skills, strong attention to detail, and the ability to prioritize multiple tasks, and be flexible.
Essential Duties/Responsibilities:
Administrative Duties and Child Care

• Administrative support, ranging from data entry, filing, handling in-coming phones efficiently.
• Greets visitors (e.g. clients, vendors and other visitors), answer questions and/or directs to appropriate person.
• Manages inventory, orders supplies, prepare or distribute mail(ings) and faxes and run errands as directed by Office Assistant or Supervisor
• Maintains the lobby area as a professional, clean and welcoming space.
• Ability to use Excel and Word to complete reports, data entry, draft or revise letters, and update spreadsheets.
• Maintain, update, or create charts as needed, organize charts or files to standards and copy forms as needed.
• Provides childcare as assigned or directed. Reports any problems relating to child(ren) to supervisor timely.
• Provides oversight to ensure children are safe and secure.
• Observe and monitor children's activities. Provide attentive and comforting presence for children.
• Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
• Organize, and store toys and materials to ensure order in activity areas/Sanitize toys and play equipment.
• Bring urgent issues and emergencies with children to parents' or guardians' attention immediately.
• Other duties as assigned or necessary to support your department/program, office and/or the company.

Outreach, case management and client advocacy services

• Performs case management support functions to include obtaining background information and records on clients.
• Assists case manager in coordinating client services.
• Assists clients with understanding and utilizing public services.
• Assists in maintaining contact with inactive clients and perform follow-up contact as directed, and inform case managers of their clients' needs, whereabouts and current status.
• Keeps a daily record of work activities and maintains related casework and other paperwork in a timely manner.
• Maintains professional relationships with relevant agencies and service providers.
• Participates in staff and client meetings, and training activities as required.
• Other duties as assigned or necessary to support your department and/or the company.

Recovery Requirements
Provide the best customer care possible.
Identify and build upon the strengths of clients, coworkers, and the communities we serve.
Support clients steps towards Recovery and Wellness.
Create an organizational culture that respects and celebrates the diversity of our clients.
Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.
Research and utilize our industrys best practices and analyze our own services to ensure the best possible outcomes.
DO THE FOLLOWING APPLY TO YOU?

• High School Diploma or GED equivalent
• One plus years experience in Childcare/ Childcare training and/or one to two years experience in community mental health rehabilitation services or Bachelor of Arts degree in a mental health related field.

Licensing Requirements

• Certificates, Licenses, Registrations
• Proof of: valid California drivers license and auto insurance, as well as proof of education are required
• Possess or will obtain valid CPR certificate as stipulated by program requirements.

Knowledge, Skills and Experience

• One year work experience preferably in an office environment handling administrative support, office duties and handling answering phones. Must have excellent and professional phone manner.
• Good interpersonal, verbal and written communication skills
• Ability to manage multiple projects
• Must be detail-oriented, excellent organizational skills and possess good follow-through skills
• Ability to exercise judgment and interface effectively with all levels of staff, clients and visitors
• Strong customer service orientation
• Intermediate level PC skills required.

*NOW OFFERING DAILY PAY TO OUR EMPLOYEES*
Competitive salaries & benefits
Paid Vacation Days (1st year 12 days; increases with tenure)
Paid Sick Days (Accrual per pay period)
9 Paid Holidays (including Day after Thanksgiving)
Medical, Dental, Vision including a Health Savings Account or FSA
Health, Dependent and Transportation Flexible Spending Accounts
Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
401K
Perks @ Pathways (student loan refinancing, pet insurance, Verizon wireless discount, movie, hotel, concert and sporting event discounts)
If you're #readytowork PATHWAYS CA is #readytohire!
Not the job youre looking for?
Pathways has a variety of positions in various locations; please go to www.pathwaysofcalifornia.com
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.