Address
Form of workJob Description
Dont wait, take the next step in your career today. Mauricio Acuna with Farmers Insurance in KELLER, is looking for a motivated and dynamic individual to join our team as a Full-Time Office Administrator. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and benefit from continued training and education as well as career development and advancement opportunities. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Responsibilities
Handle all incoming claim calls from customers and follow-up.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Maintains inventory of office supplies and forms - places orders weekly.
Schedule appointments for sales staff to meet prospective customers.
Work independently and as part of a team.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Professional phone etiquette.
Career minded vision.
Exceptional Business Writing and Editing Skills.
Works well with other employees and is a team player with a positive attitude.
Ability to tactfully handle stressful and difficult situations.
No insurance experience required but must be willing to learn.
Strong work ethic and leadership skills.
