Address
Form of workJob Description
Benefits:
Nature of job: The Office Admin is a qualified person appointed by the CEO/Owner to coordinate the activities and documentation of our fast paced agency.
Knowledge, Skills, and Abilities Required: The appointed Office Admin for the agency must meet the following qualifications:
1. Must have strong organizational skills and ability to multitask several items at any given time
2. Software experience with Word, Excel, and other applications
3. Team leadership skills for assisting with staff
4. Must be highly motivated with initiative
5. Must be able to communicate clearly and effectively over the phone
6. Participate and foster an environment where we are supported by a team committed to providing the highest level of care.
7. Clean, professional image, mature behavior & demeanor are expected at all times.
8. Must have a patient personality
9. Office and clerical skills
10.Able to keep confidential business/client information confidential
11.Ability to identify and solve problems in a timely manner
12.Ability to respond promptly to client/client family & employees needs
13.Must be dependable
14.Must have the ability and desire to learn new things and skills.
15.Able to fill in as a caregiver for open schedules should an emergency exist
Scope of Position: Reports to Operations Manager
Major Responsibilities:
1. Communicate with ALL members of the team immediately, effectively and consistently so no balls are dropped in processes and everyone has the most up to date information
2. Manage incoming communications (telephone, email, mail, etc)
3. Maintain a goal of 42% or higher conversion rate on all intake calls to consultation
4. Manage documents for new employees, Orientation Packets, Reference Checks etc.
5. Provide general office duties mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary paperwork (QA Packets/Eval packets etc)
6. Participate and lead portions of new employee orientation.
7. Send client & employee birthday and anniversary cards monthly. Include get well & sympathy as appropriate
8. Maintain texting platform as primary contact during office hours M-F texts and phone addressing issues or escalating concerns to team as needed.
9. Participate in On Call duties and emergency caregiving on an as needed basis
10.Maintain client and employee files scanning as needed for any paper documents in accordance with state laws and audit quarterly (I-9s, expiration items, etc.)
11.Monthly print expiration reports and communicate with caregivers on needed items.
12.Billing weekly invoicing, file insurance and BUCA weekly and maintain collections follow up
13.Provide administrative support to CEO as needed
14.Data entry into computer programs used in office regarding client/caregiver files
15.Support and assist office staff with special projects as necessary.
16.Cross train with other team members to assist in case of emergency
17.Any other duty requested to maintain the operations of the business including caregiving duties
Physical Qualifications:
1. Able to work an average of 40 hours per week
2. Able to bend, climb, stoop, and stand
3. Able to lift 20-30 pounds
4. Able to use tools necessary for job
5. Able to communicate effectively
- Paid time off
- Training & development
Nature of job: The Office Admin is a qualified person appointed by the CEO/Owner to coordinate the activities and documentation of our fast paced agency.
Knowledge, Skills, and Abilities Required: The appointed Office Admin for the agency must meet the following qualifications:
1. Must have strong organizational skills and ability to multitask several items at any given time
2. Software experience with Word, Excel, and other applications
3. Team leadership skills for assisting with staff
4. Must be highly motivated with initiative
5. Must be able to communicate clearly and effectively over the phone
6. Participate and foster an environment where we are supported by a team committed to providing the highest level of care.
7. Clean, professional image, mature behavior & demeanor are expected at all times.
8. Must have a patient personality
9. Office and clerical skills
10.Able to keep confidential business/client information confidential
11.Ability to identify and solve problems in a timely manner
12.Ability to respond promptly to client/client family & employees needs
13.Must be dependable
14.Must have the ability and desire to learn new things and skills.
15.Able to fill in as a caregiver for open schedules should an emergency exist
Scope of Position: Reports to Operations Manager
Major Responsibilities:
1. Communicate with ALL members of the team immediately, effectively and consistently so no balls are dropped in processes and everyone has the most up to date information
2. Manage incoming communications (telephone, email, mail, etc)
3. Maintain a goal of 42% or higher conversion rate on all intake calls to consultation
4. Manage documents for new employees, Orientation Packets, Reference Checks etc.
5. Provide general office duties mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary paperwork (QA Packets/Eval packets etc)
6. Participate and lead portions of new employee orientation.
7. Send client & employee birthday and anniversary cards monthly. Include get well & sympathy as appropriate
8. Maintain texting platform as primary contact during office hours M-F texts and phone addressing issues or escalating concerns to team as needed.
9. Participate in On Call duties and emergency caregiving on an as needed basis
10.Maintain client and employee files scanning as needed for any paper documents in accordance with state laws and audit quarterly (I-9s, expiration items, etc.)
11.Monthly print expiration reports and communicate with caregivers on needed items.
12.Billing weekly invoicing, file insurance and BUCA weekly and maintain collections follow up
13.Provide administrative support to CEO as needed
14.Data entry into computer programs used in office regarding client/caregiver files
15.Support and assist office staff with special projects as necessary.
16.Cross train with other team members to assist in case of emergency
17.Any other duty requested to maintain the operations of the business including caregiving duties
Physical Qualifications:
1. Able to work an average of 40 hours per week
2. Able to bend, climb, stoop, and stand
3. Able to lift 20-30 pounds
4. Able to use tools necessary for job
5. Able to communicate effectively
