Office Administrator / Customer Service

Stanley Steemer is the industry leader in clean! Be part of an organization that develops their employees from within. We are hiring a qualified Office Administrator who is driven and motivated to expand their career with our organization.

The Office Administrator will be onsite at our Parker, CO branch and will respond to customer inquiries, presenting company, service, and product information. Schedule estimate appointments for Commercial, Air Duct, and Hardwood, representatives. Schedule services for new, repeat, and maintenance contract commercial customers, entering service details, billing information, and contact names.

Responsibilities:

• Respond to inbound commercial customer calls and web inquiries, as well as questions from our contact center agents, presenting company, services, and product information.
• Enter completed estimate information and send formal proposals to customer.
• Coordinate estimate tracker and TEAMS calendar with Commercial Sales Rep/BM/GM to ensure scheduling and availability
• Inform and recommend to customer additional services as the customer may desire, including but not limited to carpet/upholstery, tile and grout cleaning, air duct cleaning, hardwood cleaning, and water restoration
• Strong knowledge of open A/Rs and assist Accounting team with collections when needed.
• Send quality assurance follow ups to ensure customer satisfaction. Resolve commercial Customer Service complaints or problems, scheduling courtesy calls or forward complaint information to Commercial Sales Representative or Branch Manager as appropriate
• Support Branch Manager, Commercial Sales Representative, & Air Duct Manager with CRM customer reporting based on need and goals. Manage CRM activities as assigned
• Assure organized records retention, including invoices, applications for credit, and tax exemption records
• Participate in weekly Branch Commercial recap meetings
• Communicate and cooperate with Commercial Sales Representative, management, branch staff and International personnel in regard to operational needs and services
• Perform other and/or additional duties assigned by management

Requirements:

• Associates / College degree in business or similar
• 3-5 years of Customer Service and Sales Support experience
• Proficiency within MS Office and basic Excel formulas
• Math skills including calculating cost and pricing
• Tech savvy: ability to quickly learn and adapt to internal scheduling systems, CRM program and various customer invoicing portals
• Excellent written & oral communication skills
• Strong organizational skills, ability to prioritize, and multitask
• Willing to occasionally travel for training or meeting purposes.

Why Stanley Steemer?

• Weekly Pay!
• Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
• 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
• Optional Life Insurances
• Employee Assistance Program
• Paid Time Off (PTO), Paid Sick and Safe Leave (PSSL)
• Paid Holidays, Bereavement Leave
• Medical Leave of Absence, Personal Leave of Absence
• Short Term Disability, Long Term Disability, and Employee Discount Programs
• Stability and a variety of different roles that provide a path to career advancement
• Discounts on Stanley Steemer Products and Services
• Family-owned and operated since 1947
• U.S. manufactured equipment

Our hourly range is $24-26 per hour. Stanley Steemer hires the highest quality individuals to serve our customers. Must be 19 years of age. Drug screening (minus THC / cannabis), motor vehicle record check and criminal background check will be performed on all new hires. Stanley Steemer is an Equal Opportunity Employer.