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Form of workJob title:- Help Desk Support
Location:- Richmond, VA (Hybrid)
Duration:- 06 Months with high possibility of extension
Pay rate:- $20/hr - $23/hr on W2 without any benefits
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Location:- Richmond, VA (Hybrid)
Duration:- 06 Months with high possibility of extension
Pay rate:- $20/hr - $23/hr on W2 without any benefits
Responsibilities:
- Provide application support through remote access tools to resolve internal end user issues
- Monitor and respond quickly and effectively to calls or chats received to the Client Service Desk
- Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
- Remotely access and support end user machines to achieve first call resolution
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with onboarding of new Agents by training and allow others to shadow
- Perform other tasks as needed by the Service Desk Managers
- Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing.
- Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights.
- Each shift is 9 hours long with 1-hour unpaid lunch.
- The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday).
Basic Qualifications:
- High School Diploma, GED, equivalent certification or military experience
- At least 1 year of remote Help Desk Support experience
- Fluent in English
- Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
- Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
Preferred Qualifications:
- Associate degree in computer science, Information Systems, and Engineering, equivalent certification or military experience
- ITIL Certification
- 2+ years of remote Help Desk Support experience
