Technology Trainer & Help Desk Support

McCandlish Holton, a mid-sized law firm located in downtown Richmond's financial district with 90 employees is seeking an experienced Trainer & Help Desk Support employee with previous work background in a professional business office. Excellent customer support and teamwork are priorities. Interested candidates should complete the application in full and include a resume and cover letter.
Responsibilities

• Train users on various programs to include Microsoft365 & iManage Work (DMS)
• Provision, deploy, and troubleshoot desktop computers, laptops, printers, and phones
• Provide Tier I-II helpDesk Support to Attorneys and Staff in a timely manner
• Be able to engage vendor support channels as part of the troubleshooting process
• Maintain software changes, upgrades, and rollouts across the user base

Qualifications

• Associate Degree - minimum
• 2+ years of experience in Help Desk Support, preferably in law firm environment
• Experience with Windows, Microsoft Office, training, and Document Management Systems
• Excellent customer service capability
• Ability to organize and prioritize work
• Must be able to maintain high level of integrity and confidentiality

We offer a generous benefit package including a generous PTO policy, paid health and dental plans, life, short and long term disability insurance, a matching 401k profit sharing plan, and free parking.

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