Address
Form of work
Salary
Indel Power Group, has an opening for a full time Help Desk Support Tech at our corporate office in Portsmouth, Virginia. This individual should be friendly, customer-oriented IT professional who is looking for an opportunity to multi-task, thrive, and grow in a fast-paced work environment. The Help Desk Support Tech will interact with all levels of employees and departments within our company to provide technical advice, troubleshoot, and support users. This is an in office position.
Key Responsibilities
- Troubleshoot technical hardware and software issues in person, remotely, and via telephone
- Help desk, user support, and line-of-business application support
- Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
- Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
- Identify and discuss root causes of user technical issues
- Identify and discuss vulnerabilities or areas of poor system performance
- Keep system documentation up to date, including configurations and inventory
- Identify and escalate situations requiring urgent attention
Requirements
- One year of computer Help Desk experience, recommended
- English proficiency, strong written and verbal communication skills, required
- Excellent customer service skills
- Problem solving and analytical abilities
Why Indel Power Group
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family-owned business
- Competitive compensation package, DOE
Indel Power Group offers
- Excellent medical, dental, and vision coverage
- Short-term/long-term disability and employee life insurance
- 401k, with matching and Roth option
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Paid Holidays
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
