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Form of workJob Description
Genesis10 is currently seeking a Help Desk Support - Intern with our client in the financial industry located in Glen Allen, VA. This is a 7-month + contract position.
Responsibilities:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:
- Provide application support through remote access tools to resolve internal end-user issues
- Monitor and respond quickly and effectively to calls or chats
- Interact with end users via softphone or chat modules to resolve primarily software issues and occasional questions about hardware
- Remotely access and support end-user machines to achieve first-call resolution
- Utilize Service Now as the ticketing tool to track and escalate tickets for end users
- Assist with the on-boarding of new Agents by training and allowing others to shadow
- Perform other tasks as needed by the Service Desk Managers
- High School Diploma, GED, equivalent certification, or military experience
- 1+ year of remote Help Desk Support experience
- Fluent in English
- Mac Integration Basics Certificate or 1+ year of equivalent Mac support experience
- Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
- Associate degree in Computer Science, Information Systems, and Engineering, equivalent certification, or military experience
- ITIL Certification
- 2+ years of remote Help Desk Support experience
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
