Senior Manager, Workforce Planning

Job Title: Senior Manager, Workforce Planning

About Us:

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick-and-mortar locations will offer pick-up and dine-in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.

About the role:

We are seeking an experienced Senior Manager, Workforce Planner with a strong background in restaurant operations, and labor analysis, specifically focusing on optimizing staffing levels, scheduling, waste reduction, and workforce design and deployment. As a key member of our team, you will play a vital role in enhancing operational effectiveness, optimizing labor resources, and contributing to overall business success.

Workforce Optimization

• Develop and implement staffing strategies to meet operational demands and maintain exceptional customer service standards.

• Analyze historical data and current trends to forecast labor needs accurately.

• Utilize workforce management tools to generate reports and analyze key performance metrics.

• Oversee the implementation of workforce management solutions and software.

Scheduling and Deployment

• Create and manage employee schedules to align with business objectives and ensure optimal staffing during peak hours.

• Collaborate with General Managers to address staffing gaps and implement solutions.

• Provide insights and recommendations for labor cost reduction initiatives.

Labor Analysis and Management

• Conduct thorough labor analysis to optimize staffing levels, scheduling, and deployment, ensuring alignment with business needs.

• Develop and implement effective labor management strategies to enhance productivity, minimize overtime, and control labor costs.

• Identify waste reduction opportunities within the operations to minimize food waste.

• Analyze how the kitchen design, menus, menu items, and team members steps impact labor. Develop initiatives that address and ensure efficiencies.

Labor Reduction Initiatives

• Identify and implement initiatives to reduce labor-related costs while maintaining high service standards.

• Collaborate with cross-functional teams to introduce automation and technology solutions to enhance operational efficiency.

Communication and Development

• Develop key drivers and analysis for the HDR sites, focusing on efficiency, quality, waste reduction, and labor management.

• Foster effective communication between departments regarding staffing needs, changes, and challenges.

• Collaborate with HR, Operations, and other relevant teams to address workforce-related issues and implement solutions.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field.

• 7-9 years of experience in restaurant operations with an emphasis on scheduling and waste reduction.

• Proven experience in restaurant operations, Workforce Planning, and scheduling, preferably in a quick-service restaurant environment.

• Strong analytical and problem-solving skills.

• Proficient in using workforce management software and tools.

• Excellent communication and interpersonal skills.

Salary: $157, 500

Benefits: We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.