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SalaryDesert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
GENERAL DUTIES:
Under the general direction of physicians and the supervisor, the secretary is responsible for organizing daily patient schedules, triaging incoming patient reports to appropriate locations, preparation of slides/graphics for presentation at meetings and lectures, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.
These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.
DEPARTMENT SPECIFIC DUTIES:
Maintain physician patient schedule and appointment calendar.
Answer phones and screen incoming calls. Provide information, take messages or redirect calls to the appropriate department.
Register and schedule new patient appointments. Schedule follow-up appointments when indicated. Schedule surgeries.
Obtain insurance pre-authorizations for treatments and diagnostic procedures.
Maintain cooperative and professional relationships with physicians, nurses and office staff.
Obtain and copy, to appropriate parties, results of laboratory tests and scans.
Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or a heavy workload.
Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
WORKING RELATIONSHIPS
Physicians, nursing staff, other secretaries, schedulers, transporters, registrations personnel, ancillary clinical support staff, patients and their families.
MAJOR CHALLENGES
Prioritizing workload while maintaining a sensitive and caring environment for patients in the face of growing administrative and technical complexity.
DECISION MAKING RESPONSIBILITIES
- Work is performed with independent responsibility to initiate, follow-up and complete the varied duties and tasks assigned. Directly reports to the physician
POSITION QUALIFICATIONS:
Required:
- High School Diploma or GED
- Complies with regulatory requirements (i.e. TJC) appropriate for position.
- Extensive experience and competency with varied computer hardware and software, including word processing, spreadsheet, database, scheduling, communications and presentation applications.
- Writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.
- Superior typing skills to prepare correspondence with speed and accuracy.
- Knowledge of insurance companies’ admission procedures and policies to complete pre-authorization requirements.
- Knowledge of hospital procedures to obtain laboratory and imaging information.
- Skill in communicating with patients, families, physicians, nurses, staff and peers with diplomacy and tact.
- Knowledge of medical terminology, preferably oncology/hematology.
- Ability to handle matters of highly confidential and sensitive nature.
- Ability to recognize and identify problems, recognize implications and propose alternative solutions.
- Skill in prioritizing assignments to complete work in a timely manner.
Skill in working independently
Pay Range: $19.09 - $28.62
Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
