Medical Receptionist/Medical Assistant

Job Title: Medical Receptionist II

Reports To:

FLSA Status:

Summary: Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, maintaining accurate medical records/charts and other chart prep duties, coordinating surgical prep with patients, and performing various clerical duties in a professional manner.

Duties and Responsibilities

• Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.

• Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.

• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.

• Schedule and confirm patient appointments and “re-call” appointments in an efficient and productive manner.

• Create and review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.

• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile, or in person with other medical practices or office personnel.

• Contact medical facilities, primary care physicians’, or other medical personnel to schedule and coordinate patients for pre-admissions and/or admissions, bookings, tests, or surgical procedures.

• Contact patients via telephone to schedule pre-operative and/or post-operative appointments.

• Submit insurance forms to insurance companies as required.

• Answer billing inquiries from patients, insurance companies, and attorneys via telephone and written correspondence.

• Prepare and maintain all correspondence with Attorneys, insurance companies, and other appropriate individuals

• Retrieve patient charts in accordance with the daily schedule, and deliver to appropriate Physicians or other medical personnel.

• Enter general patient data, such as demographic characteristics, into computer.

• Perform other related duties as assigned.

Skills:

Oral Communication

Written Communication

Technical Communication

Reading

Interpersonal Skills

Customer Relations

Customer Service

Diplomacy

Math Aptitude

Organization & Planning

Professionalism

Filing

Computer Literacy

Time Management

Minimum Education/Experience:

High School Diploma or equivalent. 1 year of experience in a medical practice environment. Must be detail-oriented and have outstanding organization skills. Experience with MS Office and EMR (electronic medical records) systems.

Valued, but not required skills and experience:

2+ years in the medical field is preferred. Some experience as a surgical prep coordinator and/or medical files clerk is helpful.

Physical demands and work environment:

Physician’s office environment

Ability to lift 20 pounds

Must be able to physically use a keyboard and computer

Must be able to stay seated for long periods of time

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24 per week

Benefits:

• On-the-job training
• Paid sick time
• Paid training

Schedule:

• 4 hour shift
• Afternoon shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person