Medical Receptionist / Referral Coordinator

California Skin Institute (CSI) is the largest and fastest growing private dermatology practice in California offering an unwavering commitment to excellence in medical, surgical, and cosmetic dermatology and plastic surgery. We have one of the most state-of-the-art and comprehensive skin-based service lines including laser, light, radio-frequency, reconstructive and cosmetic surgery techniques, Medicare-approved surgery centers and a full-service dermatopathology laboratory. Come join our team as we innovate both in the clinical setting and in practice operations!

As our mission is safe patient care, we require all our employees to be vaccinated as such vaccinations are available, and subject to the narrow exceptions provided by applicable law.

Responsibilities

• Answers busy, multi-line phone system, providing top-notch customer service
• Greets patients and visitors in a prompt, courteous, and accommodating manner
• Knowledgeable of providers in the office and treatments they provide
• Knowledgeable of skin care products available at the office
• Focus on product sales with every patient
• Maintains work area and lobby in neat manner
• Schedules patient appointments and visits
• Registers patients using NexTech Practice Management System, entering demographics, copying patients' insurance card and specifies subscriber/subscriber DOB
• Provides insurance authorization support
• Collects co-pays and/or patient balance(s), providing patient receipt and maintaining receipt logbook, and maintaining/balancing daily cash log.
• Coordinates and reviews emergency and nonemergency appointments and scheduled procedures and/or surgeries with patient, physician and/or facility prior to appointment or procedure.
• Obtains missing information including name, insurance provider, and contact telephone numbers.
• Processes referrals following section guidelines and established procedures including ICD 9 codes and procedure codes as required and obtains authorization/precertification from insurance carriers.
• Reviews and processes insurance and provider correspondence.
• Identifies, tracks, and resolves on-going problems with the authorization process.
• Establishes and maintains pre-authorization files.
• Receives patient requests and determines authorization requirements.
• Answers referral questions and inquiries by phone and in person regarding referrals to a specialist or treatment facility.
• Contacts patients to inform them of referral or precertification appointment; answer patients' referral billing questions.
• Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Enters patient and referral information into computer systems following section/ department guidelines and established procedures.
• Verifies information for accuracy and completeness.

Requirements

• Proven working experience as a Medical Receptionist and/or medical records clerk, at least one (1) year
• EMR experience preferred
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Prior experience with management of paper records
• Proficiency in MS Office and patient management software, Nextech
• Must be able to lift up to 25 pounds on a routine basis
• High school diploma or equivalent
• Must be willing to travel to nearby CSI practice locations

Benefits and Perks

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive pay in addition to a benefits package including:

• Medical, Vision & Dental
• HSA/FSA
• Life Insurance
• 401 (K)
• Generous Paid Time Off
• Employee Discount Program
• Growth and Development Opportunities
• Recognition Program
• And much more!

It is the policy of California Skin Institute to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.