- Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
- Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
- Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
- Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
- Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
- Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
- Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.
- Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
- Demonstrated communication skills (written and verbal)
- Knowledge of insurance guidelines
- Knowledge of medical information and electronic medical records/systems
- Ability to communicate effectively with a diverse group of individuals.
- Ability to organize and prioritize work as required.
Location: Waterbury Hospital · Naugatuck
Schedule: Full Time, Days, 40 HR Days 8:30a-5:00p