Medical Office Receptionist

Medical Check-In Receptionist

Position Summary

The Check-In Receptionist is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Check-In receptionist will ensure the completion of paperwork. During the check-in process the accounts are registered with the patient’s demographics. The collection of patient copays, deductibles, co-insurances, non-covered insured items and balances may also be taken as patients are checking in. The total deposits are reconciled at the end of each day.

General Job Duties

· Answers the telephone in a warm, friendly manner.

· Directs urgent calls to the appropriate person and ensures that action is taken.

· Check-in patients and complete the patient tracking process in the EMR system.

· Schedule patient appointments within operational standards and documents appropriately.

· Collect outstanding balances, co-insurances, deductibles, co-pays and self-pay balances that are owed at the time of the appointment.

· Accurately post payments and provide summary receipts to patients.

· Reconcile individual daily receipts and money collected with end of day reports to confirm collection balances and complete end of the day report.

· Export clinical summaries per the Meaningful Use guidelines established by the practice protocols.

· Process mail.

· Follow the release of information protocol that follows the HIPAA guidelines to release medical records.

· Create patient charts within the EMR system.

· Scan documents.

· Complete all task within the timelines established by the practice.

· Maintain accuracy of patient demographic and insurance information by verifying this information at each patient’s encounter.

· Keep Check-In Desk and Receptionist area clean and neat.

· Distribute delivery boxes to appropriate staff.

· Report broken equipment or unsafe building areas immediately to the Office Manager.

· Obtains accurate and complete information for hospital consults and forwards to the appropriate Office Manager/Medical Assistant/Physician according to practice protocols.

· Maintains patient confidentiality.

· Perform other duties as assigned or requested.

Qualifications

· High School education or GED equivalent.

· Office experience is plus.

· Working knowledge of contracted insurance plans.

· Good verbal and written communication skills.

· Good telephone skills.

· GREAT attendance.

· Demonstrated ability to use a computer with Microsoft Word software.

· Excellent customer service skills.

· Strong organizational skills with the ability to multi-task.

· Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.

·Self-motivated with little supervision; NO LAZINESS.

Job Type: Full-time

Benefits:

• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Podiatry

Schedule:

• No weekends

Work Location: In person