Medical Office Manager

Medical Office ManagerGrow your medical career with Shekinah Health & Wellness Center, located in the medical hub of Ormond Beach. We are in urgent need of a well-trained and experienced Medical Office Manager who can be a key member of our skilled healthcare and administrative staff.

OVERVIEW: Responsible for overseeing the overall operations of the medical practice including managing daily administrative and financial activities, the people, the patients and supporting the Insurance Billing Manager with Revenue Cycle Management.

Role Description

The Medical Office Manager role will oversee the daily administrative and financial activities and oversee the overall operations of the practice along with supporting the Billing Manager with the management of patient billing accounts. This role will also manage HR, Bookkeeping & support with platforms implementation, and manage patients and staff. The candidate will also be the liaison for external partners and represent Shekinah Health at various community events.

To ensure success as a Medical Office Manager, the candidate should primarily demonstrate an in-depth knowledge of office administration and operations in a Medical Office environment.An outstanding Medical Office Manager will be a candidate whose office management expertise contributes to the provision of excellent healthcare services.

Office Manager Role Responsibilities:

• Plan and coordinate patient schedules-manage the day-to-day flow of patience and respond appropriately.
• Monitor active patient list and ensure the patient schedule is regularly full including addressing appointment conflict or scheduling concerns to ensure efficient patient care.
• Managing Staff and scheduling-Oversee staff daily including developing and managing the staff daily and weekly task list.
• Ensure assigned tasks are completed in a timely manner.
• Perform ongoing and monthly financial management tasks
• Manage monthly business expenses and company payroll.
• Manage the companys ongoing expenses and ensure timely invoice management
• Support with bookkeeping month-end reconciliation process
• Draft patient letters and various Operations and HR policies.
• Establishing and standardizing systems and procedures for the distribution and use of health information internally & externally.
• Create a safe, friendly, and inviting Medical Office environment.
• Act as a liaison with outside agencies such as third-party vendors, partners and government/insurance bodies.
• Represent the company at various community meetings and events.
• Manage the Veteran Evaluation Services Partnership program and website
• Manage various Self-Pay Membership programs and ensure patients are aware of various program policies.
• Manage the office inventory and ensure an accurate EMR-based inventory process.
• Manages various clinical, HR, financial and administrative platforms, including Dr. Chrono EMR system, Bambee HR, Trainual, Talent insights Hire, Everyware and Clover financial System.[MB2]
• Support with hiring, onboarding, training, performance evaluation & review as well as termination.
• Monitor health and patient care practices for compliance with health regulations.
• Improving quality and efficiency of the medical practice
• Create and implement healthcare service delivery improvement plans.
• Maintaining and organizing records and update office procedures
• Support the Development and manages HIPAA & OCR guidelines to ensure compliance

Role Requirements:

• At least five years' experience in Medical Office Management in a busy office environment.
• Extensive experience in Medical Office operations and financial management required.
• Proficiency in electronic practice and health record management systems.
• Medical Office Insurance Billing and Verification experience is a plus
• Familiarity with medical billing procedures and terminology such as CPT & ICD-10 coding is a plus
• Familiarity with billing software and medical insurance policies.
• Associate, certificate, bachelors degree in business management, Health Care Administration, or relevant field.
• Solid understanding of billing software and electronic medical records.
• BLS/CPR certification

Effective Professional Skills:

• Must have confidence and be able to work independently
• Have excellent Leadership and effective Customer Service Skills
• General knowledge of applicable healthcare regulations
• Must have Detail-Oriented Skills: paying close attention to all the small particulars and submitting high-quality projects.
• Must have the ability to multitask
• Outstanding problem-solving, proactiveness and productivity skills
• Exceptional organizational, interpersonal, communications and time-management skills
• Exceptional Data Analysis Skills
• Demonstrate excellent written and verbal communication skills to communicate with patients and external partners and vendors
• Ability to thrive in a fast-paced environment
• Ability to be always professional