Medical Office Front Desk Receptionist

The primary responsibility of the bilingual Medical Office Front Desk/ Receptionist is exceptional patient care. Primary job duties include patient check-in, review patient charts to verify necessary information and that all signatures have been obtained and enter new patient information into the computer.

Front desk staff are the first people patients see when entering our office. It's important to ensure that patients feel welcomed to the practice. A professional, friendly and considerate attitude are essential.

Reports to the Front Office Supervisor.

ESSENTIAL SKILLS AND ABILITIES:

• Bilingual in English and Spanish required
• Experience working in a Front Desk position and/or Medical Office required
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Treats patients and co-workers with respect
• Ability to work well as a team member
• Good problem-solving skills
• Takes initiative, reliable and punctual
• Empathetic with patients' needs and concerns
• Well organized and attentive to detail
• Professional and friendly attitude
• Able to manage multiple tasks simultaneously and excels under pressure
• Ability to effectively triage calls from patients to ensure appropriate scheduling
• Ability to utilize solid time-management and prioritize tasks
• Computer knowledge, including Microsoft office suite
• Handles constructive criticism

RESPONSIBILITIES

Patient Check In

· Welcoming and greeting all patients and visitors, in person or over the phone with polite and proper etiquette.

· Provide new patient with New Patient Forms, or if patient hasn't been seen in 1 year or more, they will fill out an updated demographics form

· Collect photo ID and verify patient demographics

· Ensure patient intake forms are completed correctly

· Update/collect patient insurance card and verify insurance eligibility

· Scan documents and assign to the appropriate location

· Accompany patient to exam/procedure room

· Process payments, collect copays, deductibles, self-pay monies or outstanding balances

Administrative

· Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment

· Provides backup support on telephones by answering central telephone system and directing calls accordingly

· Inspects reception room for neatness.

· Multitasking between phone calls, registering new patients, pulling charts, etc.

· Maintain a complete on-going working knowledge of skincare terminology

· Explain procedures and personalized skin care plans

· Address patient queries (via email, phone or in-person)

· Monitor physicians' schedules

· Maintain patient flow (checking patients in and out, confirming appointments, filling in cancellations, etc.)

· Attend all office meetings as scheduled

· Verifies Insurance Benefits

· Count Petty Cash daily

· Create Slips in advance

· Comply with state and federal regulations and have a general understanding of HIPAA guidelines

· Assists in the ordering, receiving, stocking, and distribution of office supplies

· Maintain the coffee station with essentials, ie. coffee, creamer, cups, stirrers

· Sanitize and clean lobby at the end of the day - Clean during the day if needed - At the end of the day tidy the magazine table, refill water in the coffee maker

· Performs other duties as assigned

Appointment Scheduling

· Schedule medical and cosmetic appointments using approved clinic management computer system

· Conducts daily review of schedule status for the remainder of the week and the following two weeks

· Schedules all appointments with the appropriate physician

· Confirms appointment if they are not confirmed though the automated system

· Cancels and reschedules appointments as necessary; conducts follow-up on no-shows

· Checks ZocDoc hourly to add appointments to the electronic schedule

· Communicates with patients utilizing Med Chat daily

Miscellaneous Duties

· Assist in general office duties and other duties as required

· Check mail, email, and fax regularly

· Maintain a professional appearance

Schedule: Full-time, Monday through Friday. Occasionally, Saturday’s may be required.

Salary: $15.00 - $18.00 per hour

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• medical Front Desk: 1 year (Preferred)
• EMA software: 1 year (Preferred)

Language:

• Spanish and English fluently (Required)

Work Location: In person