Medical Front Office Specialist, Admin

Goal: Deliver high-quality medical care to patients, referring physicians, and other medical professionals; offer specialized diagnostics to the entire DFW Metroplex and surrounding cities.

Full-time position: Monday - Friday 7:30 am – 4:30 pm

Position Available: Immediate Hire is available.

Address of work location: 5717 Edwards Ranch Road Fort Worth Texas 76109

Business Attire

JOB SUMMARY: Under the guidance of the office manager, the incumbent is entrusted with delivering superlative customer service to both patients and referring professionals. This involves a comprehensive range of responsibilities, including answering phone inquiries, warmly welcoming and registering patients, confirming appointments, promptly dispatching requested records, meticulously verifying patient data upon arrival, and proficiently scanning and attaching medical records. Additionally, the role encompasses a suite of other duties as assigned, reflecting a commitment to operational excellence and seamless patient interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(90%) Registration

• Greet the patients; assist them with signing in on the Stoll Neurodiagnostics sign in sheet.

• Assist patient with filling out the demographic and release/financial policy sheets upon arrival

• Register demographics and verify the data on the chart is accurate in ECW, as needed

• Scan into ECW the patients ID (an acceptable ID is a Driver's License, Military ID, State Issued ID, Passport) and all

insurance card(s) front and back and attach to the patients documents in ECW

• Confirm primary, secondary, and tertiary orders of insurance coverage

• Process and collect all payments/copays lister on the patients ECW billing alert box

• Collect, from the patient, any MRI’s, CT’S, X-rays, reports or paperwork and put into the MA drop box

• Send diagnostic reports immediately as they are requested from other offices via email/fax/phone request

• Answer phones and handle calls in an efficient, friendly, and professional manner

• Assist physicians with patients in any way that is needed; respond to the door chimes. If you are unable to respond alert another staff member to help the doctor.

• Coordinate and cover for Medical Assistant during lunch

• Confirm patients of appointments by phone/text

• Support staff for scheduling as needed

(10%) Perform other duties as assigned and assist the Office Manager

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:

• Knowledge of and adherence to company policies and protocols

• Knowledge of and adherence to HIPAA and safety guidelines

• Knowledge of basic level computer skills

• Skill in organizing and prioritizing work and following assignments through to completion

• Skill in written and verbal communication

• Ability to work independently and in a team environment

• Ability to work in a fast-paced environment

• Ability to be flexible in duties

• Ability to effectively handle details with accuracy

• Ability to maintain regular attendance and on-time arrival to work as scheduled

• Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and

compassion

• Ability to resolve service recovery issues and understand when to escalate to the next level

• Ability to remain calm in difficult situations

SUMMARY OF QUALIFICATIONS:

Required:

• Excellent communication skills

• High school diploma or equivalent

• Working knowledge of Microsoft Office

• Electronic Medical Record experience

• 1-3 years of Medical Receptionist experience

• 3-5 years customer service experience

• 1-3 years medical office experience

• Proficient in using computer systems and typing

• Must be able to Multitask

• Stable work history

Stoll Neurodiagnostics, PA is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.

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Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person