Medical Front Desk Receptionist

Job description

If you’re looking for a rewarding career that contributes to helping people restore their active, pain-free lives, consider joining the Kayal Orthopedic Center team. We currently have an exciting opportunity for a Medical Front Desk Receptionist which would need to rotate between 4 of our main offices: Franklin Lakes, Glen Rock, Paramus and Westwood.

This is a full-time position Monday - Friday 8:30AM - 5PM. (Half hour unpaid lunch)

Summary: Responsible for greeting patients, relaying incoming telephone calls to the appropriate person, and performing assigned medical administrative responsibilities by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• On the designated time each day, ensures the readiness of the reception area, and ensures that the Front Desk activities are fully operational.
• Greets patients and schedule, cancel and reschedule patient appointments for routine office visits, consultations, treatments and follow-ups using computer system.
• Re-verify all medical insurance information and scan insurance card into system.
• Check for correct insurance billing address on patient’s insurance card and update system accordingly. (look for correct PO Box or a note from the benefits verifier stating the correct address has been entered into system already).
• Enter necessary changes on computer to update information.
• Collects co-pays and reminds patients of past due balances on day of office visit.
• Confirms patient appointments.
• Answers incoming telephone calls on a multi-line telephone system in a professional manner.
• Transfers calls to the appropriate person and tasks messages in accordance with approved telephone procedures.
• Transcribes information regarding patient visits for medical reports.
• Operates standard office equipment to include multi-line telephone, answering machine, photocopy machine, adding machine, and calculator.
• Tasks computer hardware/software issues to IT Director.
• Adheres to all approved policies, procedures, and philosophies.
• Performs other related duties as assigned.

Skills

Oral and written Communication

Customer Service and diplomacy

Organization, planning and professionalism

Time Management

Computer Literacy

Education/Training

Degree: High School Diploma or Equivalent

Experience

Must be bilingual and have prior Medical Front office experience.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person