Medical Appointment Scheduler

The Medical Appointment Scheduler's primary role is to schedule appointments and register patients, assist patients on the phone, and gather demographic and insurance information. They will work in a Call Center environment which involves long periods of sitting as well as viewing a computer monitor. It requires manual dexterity for extended periods of time using a computer keyboard and mouse. The ideal candidate is an energetic team player with effective time management and customer service skills.

Responsibilities

• Provide high-level patient-centered customer service
• Answer a multi-line phone and assist patients in a pleasant manner
• Schedule patient appointments using computerized schedudling system (Centricity)
• Schedule appointments to best meet the needs of the patients while adhering to our physicians’ schedules
• Reschedule and cancel appointments
• Verify health insurance eligibility
• Register patients and verify/update patient data
• Maintain strict confidentiality of patient health information
• Other clerical duties as assigned, including cross-training with medical receptionist positions

Education & Experience

• High School diploma and three (3) years of professional experience (or an Associate’s degree in a related field)
• 1-2 years of experience in scheduling, reception, and insurance verification in a healthcare setting

Skill Requirements

• Ability to communicate calmly and clearly with patients and others on the phone
• Ability to operate standard office equipment, including a computer
• Ability to operate multi-line phone system
• Ability to function in additional clerical roles
• Ability to navigate computerized scheduling system (Centricity)
• Knowledge of health insurance
• Knowledge of customer service principles and techniques

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person