Host/Hostess - Appointment Scheduler

• Do you tend to make friends everywhere you go?  
• Do you enjoy making your guests feel most welcomed and comfortable?
• Are you proficient with scheduling appointments?
• Would you like to work in a state-of-the-art, first-of-its-kind men's grooming lounge?

• Reporting General Manager and Assistant Manager when GM is not present.
• Member Concierge responsibilities include offering a friendly welcome to all members/guests while facilitating a smooth transition between their arrival, service, and checkout.
• Assisting management and staff as needed.
• Providing Shop Tours. 
• Assisting Customers on best option of Club Membership

• Proficiency in communication
• Customer service and sales skills are required.
• Phone Skills and Phone presence 
• Candidate must be sales driven while providing a consistent “white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal-oriented, and believe in, promoting the established culture and mission.

• Able to work a minimum of 15 hours per week on a flexible schedule, including nights, weekends, and holidays. 
• Ability to work in a dynamic and fun shop environment.
• Ability to prioritize and multitask.
• Well-developed interpersonal skills to communicate effectively with members, guests, supervisors, and staff
• Strong phone skills.
• Ability to read, digest and analyze various reports.
• Excellent mathematical skills to accurately compute and complete required functions including credit card and cash transactions.
• Strong computer knowledge. 
• Developed salesperson skill set.
• Experience in the hospitality, salon, or cosmetology industry is a plus.

• Understand the needs of members/guests; handle and resolve customer service issues to earn trust and maintain loyalty.
• Give tours to new guests driving the customer experience.
• Communicate to the guest a clear understanding of pricing, memberships, and services.
• Establish and maintain a positive working relationship with staff members.
• Maintain a professional appearance and a positive attitude.

• Greet members/guests during the check-in process.
• Promote and sell memberships and retail products.
• Set and confirm appointments.
• Perform a variety of tasks related to shopping operations, including but not limited to answering phones, stocking shelves, and maintaining all systems and technology.
• Ensure opening and closing procedures are followed.
• Ensure the cleanliness of the shop.
• Ensure information in the POS system is correct and up to date.
• Other duties and assignments as requested. 

Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!