Markets Operations Regulatory Change Project Manager

Organization Overview:
Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.
We are a dynamic, global, and diverse organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.
Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.
Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.
Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design, and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.
Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.
We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.
Team Overview:
Markets Operations Regulatory & Legal Entity Control is a newly created centralized team responsible for oversight of regulatory functions. The vision is to implement a best-in-class regulatory control framework focused on risk reduction, process improvement, ensuring consistency and transparency of all regulatory matters impacting Global Markets Operations.
The target operating model consists of 4 key components:

• Regulatory Quality Assurance (QA) - Proactive execution of risk-based QA reviews to identify gaps and partner with the Market Operations teams to remediate any identified gaps
• BAU Regulatory Control - Monitoring of regulatory control exceptions and partnering with the relevant stakeholders to identify and remediate root causes at source
• Regulatory Change Management - Drive and implement various Regulatory Change and remediation programs for Market Operations; execute a robust change management framework to allow for the regulatory impact of operational and technology changes to be adequately assessed
• Regulatory & Legal Entity Governance - Oversee all aspects of regulatory and legal entity governance including but not limited to issue management, regulatory interactions and the implementation of adequate governance forums to drive accountability and transparency

Job Purpose:
This is a Vice President role, where the candidate will be instrumental in supporting our Regulatory Change Management transformation program as Project Manager on several key Regulatory projects for Markets Operations.
The role will combine project management expertise and analytical skills to support the Change Projects, across regions, in defining the required end to end controls framework and gap analysis of current state leading to implementation and tracking of remediation activities.
The role provides an exciting range of opportunities to impact and influence the overall target state design and implementation of our strategic transformation priorities including:

• Implementing best practices and global consistency, simplifying & standardizing processes, and flows
• Opportunity to learn and acquire expertise across a range of products and asset classes
• Empowerment to make decisions and drive a strategy
• Significant interaction with a wide range of stakeholder groups and senior management to help drive the agenda

Key Responsibilities:
PM & Business Analysis Core skills

• Identify and document business requirements alongside business and technology

• Design and implement fully auditable programme governance and reporting to measure project performance against targets and deadlines

• Promote the use of industry and bank best practice principles in scoping, planning, process, and engineering capabilities to deliver key regulatory outcomes
• Implement and maintain RAID logs, identifying tolerance breaches and managing resolution and escalations in a timely manner
• Monitor, report and manage budgets and expenditure
• Partner with business stakeholders to manage project status, risks, issues, and budgets
• Partner with Legal and Compliance to interpret and document rules and legislation, determining scope of solutioning or remediation
• Manage relationships with internal and external stakeholders.

• Develop, assess, and recommend options to solve for day-to-day business problems

• Gather benefits information and prepare benefits cases
• Integrate benefits delivery into plans and track and report on their realization

Transformation to Target State:

• Support a global program to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation
• Being a key facilitator and transformation lead to deliver change and uplift the risk profile throughout the Organisation and its products
• Drive process re-engineering, standardization, and technology prioritization along with global Product leaders
• Driving the implementation, monitoring, and reporting of plans against deadlines and milestone commitments
• Develop and suggest operating model changes to pivot the Operations organization towards digitization and enhanced client experience

Regulatory Governance:

• Regulatory change management and governance by tracking and validating closure of change activities across the Organisation
• Identify opportunities to streamline and re-align processes to ensure an optimal organizational structure for best-in-class risk management of regulatory functions

People Agenda:

• Promote a culture of continuous improvement and cultivating a robust service and control environment
• Champion diversity and inclusion to create a working environment which allows our People to thrive and excel

Skills & Qualifications:

• BS/BA degree or equivalent work experience
• Significant experience in a related operations or technology role with commensurate program and stakeholder management experience
• Experience delivering strategic change programmes in a fast paced, large global financial services firm, ideally in an operations, risk or technology organization.
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Exceptional Project Management skills; Specialized program management and/or re-engineering certifications (six sigma, Agile, Lean, Prince 2 or PMP)
• Demonstrated ability to succeed in a complex organization where the ability to discover and internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of Citi as a whole
• Excellent verbal, written, and presentation skills. A demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels
• Strong risk management and control mindset
• Self-reliant, good problem solver, results oriented
• Data Management and Analytics skills

Job Family Group:
Operations - Core
Job Family:
Operations Project Management
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Salary Range:
$113,840.00 - $170,760.00
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