Customer Account Manager-Costco International

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We're determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Nestle Coffee Partners (NCP) is on a mission to elevate how our consumers experience coffee. With brands like

Starbucks, Nescafe, Seattle's Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals passionate about sharing their love of coffee and the moments it creates.

Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our flexible field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee market.

Across our organization, we are creating a workplace where partnership is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we will brew remarkable things!

Job Summary and Mission

The Costco International Nestle Coffee Partners Customer Account Manager contributes to Nestle Coffee Partners' success by growing gross revenue, net revenue, and achieving share goals for their assigned business segments (Costco Canada East/West and Costco International (Issaquah).  The Customer Account Manager is responsible for expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership: Setting challenging goals, developing interpersonal capability, and modeling how we work together

• Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results.
• Provides leadership/guidance to internal commercial development teams and partners via ongoing communications, market visits, customer-specific program presentations.
• Leads discussions and pre-planning process in preparation for business planning meetings.
• Conduit to Nestle international teams responsible for Costco global regions and Costco International (FX/price changes/commercialization requests)

Planning and Execution: Developing strategic and operational plans, running execution, and measuring results:

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestle sales guidelines
• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
• Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way
• Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy
• Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
• Prepares and executes negotiation process with customer for assigned business segments
• Analyze Sales, Share and ROI results and leverage learning into future plans

Business Requirements: Providing functional expertise and executing functional responsibilities:

• Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, trade management etc.)
• Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners
• Ensures customers are executing within Nestle Policies and Procedures
• Builds positive relationships with customer
• Updates and advises leaders to business challenges requiring gap planning and process improvement

Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams

• Challenges and inspires cross functional team members to achieve business results
• Ensures partners enforce legal and operational compliance requirements
• Provides coaching, direction, and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results

Summary of Experience:

At least 3+ years of experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the buyer level

Experienced in managing sales, profit and trade budgets

Experience with Strategic Revenue Management (SRM) and Trade Promotion Optimization (TPO)

Strong experience with cross-functional customer-facing team and broker management interaction

Solid Knowledge related to Customer Financial Models (Item Margin, Category Margin, Waste etc.)

Experience Implementing and running retailer-specific programs

Experience both brick & mortar and/or Club channel experience

Basic Qualifications:

Minimum Bachelor's Degree required

Costco Account Management experience required

Required Knowledge, Skills and Abilities:

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Ability to communicate clearly and concisely, both orally and in writing

Strong selling and negotiation skills

Strong analytical and problem-solving skills

Ability to balance multiple priorities concurrently through cross-functional team

Ability to apply consultative skills in a business environment

Knowledge of business planning and financial performance measures

Ability to present customer information to small-medium size groups

The approximate pay range for this position is $135,000 to $150,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestle Careers (nestlejobs.com)

Requisition ID

273994 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.