Marketing Creative Coordinator

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Marketing Creative Coordinator at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Marketing Creative Coordinator to join our growing Creative team. This person will manage the delivery and execution of various marketing assets and processes. This includes requesting and submitting invoices, tracking and routing contracts, and delivering creative files to their respective stakeholders.

We’re looking for someone who’d love to join a mission driven company and is passionate about improving people’s lives.

Ideally you are highly organized, detail oriented and meticulous about your work. An ideal candidate is not only passionate about campaign success and executing on tasks, but also further developing operational efficiencies, optimizing processes and stepping forward to take ownership of campaigns and creative.

A great fit would be someone who’s collaborative and enjoys cross-functional teamwork. If you are a creative multi-tasker who sweats the details please apply!

What will you do?

• Work with members of the creative team to manage new campaigns, including contracting, invoicing, and asset delivery.
• Route creative assets to last-mile stakeholders including sending videos for captioning, getting ads approved by the compliance team, and tracking license expiration dates.
• Act as a quality assurance stakeholder in our creative process, proofreading for errors, checking file sizes and ensuring assets meet our standards.
• Work with graphic designers and external agencies to manage deadlines for new campaigns and creative assets.
• Embed yourself in our creator advertising, executing deals and managing logistics for new deliverables.

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 1-2+ years of experience in a detail-oriented coordinator role. (preferably at an agency and working with influencers)
• Basic knowledge of marketing operations including contract management, invoice processing, and deadline tracking.
• Familiarity with digital advertising platforms including Facebook, TikTok and YouTube.
• An exceptional eye for detail and the ability to manage a large number of projects simultaneously.
• Great written & verbal communication skills

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $65,000 - $80,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.