- Lead the team of Flagship Ambassadors and Visitor’s Center associates, proactively communicating key store brands and services to deliver extraordinary customer service
- Observe, coach and role model superior customer engagement and connection
- Require and champion use of resources to support a seamless customer experience
- Actively support total store priorities and establish self as an available and engaged leader
- Ensure team members drive the shopping experience by graciously connecting customers with Sales Professionals/Stylists/Personal Shoppers.
- Function as an expert on Bloomingdale’s Loyalty programs, current and upcoming Marketing events, store layout, philanthropic efforts and brand history; require team members to exhibit the same expertise.
- Work with in-store key stakeholders to execute and support specialized services inclusive of group events, store tours, language assistance.
- Service as primary partner to International Marketing team, seeking out opportunities to drive tourism business and establishing store as a must visit location in NYC.
- Associate's Degree required.
- 3-5 years direct experience.
- Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
- Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Frequently lift/move up to 25 lbs.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.