Manager, Quality Engineering

How will this role have an impact?

A Quality Engineering Manager is responsible for overseeing and directly managing Quality Engineers assigned to engineering teams. The Quality Engineering Manager also supports those engineering teams through planning and executing test strategies to ensure that applications and underlying processes and infrastructure are thoroughly tested and ready to be released to production. They directly support team members in their career growth, make decisions backed by broader knowledge about work prioritization, and provide leadership to achieve and exceed business goals.

What will you do?

• Manage a team of quality engineers in development and execution of end-to-end testing including manual, automation and performance testing of applications, APIs, and libraries
• Develop and maintain a strong Quality Engineering culture within the team, in both technical and social components
• Ensure the high-quality delivery of technical initiatives through sound testing strategy for test planning and execution, defect tracking, and metric(DORA) and status reporting
• Hands-on contribution in engineering teams as required
• Drive initiatives for higher engineering efficiencies for your team
• Establish clear processes for Quality Engineering in coordination with other disciplines ensuring that testing addresses requirements as agreed with all stakeholders
• Be familiar with configuration, maintenance, and/or administration of testing tools or environments; application stack and CI/CD pipeline and deployment strategy
• Actively get involved in releases and environment management and ownership
• Lead continuous improvement initiatives and implementation of best practices as per SignifyHealth Quality Engineering standards and recommendations.
• Encourage new ideas for innovation and improvements
• Report issues and results, researching and identifying root causes as appropriate, documenting accordingly.
• Evaluate and develop the technical performance of individual contributors
• Guide quality engineers through their career progression and personal growth
• Perform management duties including but not limited to hiring, onboarding, training and mentoring; delegating work; performance review, recognition and disciplining and resolving conflicts for the employee
• Raise any risks to the management in a timely manner and create/manage mitigation plans
• Work with engineering teams across the organization

Requirements

• 6+ years of software engineering experience
• 4+ years of direct people management experience (includes lead experience)
• Extensive prior work with cloud-based systems
• Broad experience testing high-throughput backend systems, at the infrastructure and software levels
• Deep understanding of observability concepts and tooling
• Experience as a hiring manager
• Strong verbal and written communication skills
• Test Automation – In addition to creating/modifying test scripts, proficient in implementing major changes or upgrading the automation framework
• Databases - Write queries against principal tables/documents, understanding of db migrations/db schema augmentation, ETL testing
• DevOps - Able to design and create a DevOps tool job partnering with DevOPs team (including Jenkins files) or create a deployment pipeline
• Analytics - Understanding of analytics reports and ability to create new reports
• Monitoring - Creating dashboards, insights, or new application monitors using New Relic or similar tools
• Cloud Infrastructure - Ability to use and configure AWS/Azure cloud services
• Scripting - Practical knowledge of at least one scripting language - write and leverage a script to streamline an existing process or flow
• Programming Languages - Applied knowledge of one programming language - ability to implement a function/class/entity supporting an existing application

Preferred Tools and Technologies

• Automated Testing - BDD, Cypress.io, SorryCypress Dashboard, Karate DSL, Gatling
• Programming languages and packages –Javascript(Node JS), Open JDK, Apache Maven, Git, Azure CLI, Powershell, Python, .NET Framework
• Desktop applications and extensions – Docker, Scala Syntax, Microsoft SQL Manager (for Windows) or Azure Data Studio (for Mac), PgAdmin, Kafka tool, Postman and Visual Studio Code - Cross-platform code editor - Cucumber, Karate Runner, Extension Pack for Java, Live Share
• Test Data Management – DataGenMatchMaker, Test Address Console, PowerShell data generation scripts
• Cloud - working knowledge of Microsoft Azure DevOps and related products

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.