Noc Engineer

Job Title: NOC Engineer L1

Location: Syracuse NY

Salary: $72K + Benefits

Duration: 12 Months + (Extendable)

Responsibilities:

Network Monitoring and Incident Response:

• Provide expert-level support for triaged network incidents by L1, demonstrating in-depth knowledge and troubleshooting skills.
• Mentor and assist junior team members in handling complex issues.
• Monitor the enterprise network infrastructure for performance, security, and availability.
• Respond promptly to network incidents, perform initial diagnostics, and resolve or escalate issues as needed.

Incident Management:

• Take a lead role in managing and resolving critical network incidents.

Collaborate with L2 and L3 support teams to ensure swift incident resolution.

Proactive Maintenance:

• Conduct advanced proactive maintenance to optimize network performance and stability.

Propose and implement optimizations to enhance overall network efficiency.

Advanced Troubleshooting and Analysis:

• Conduct detailed analysis of complex network issues, identifying root causes and providing effective solutions.

Lead efforts to develop long-term strategies for recurring problems.

Change Management:

• Engage in planning and execution of network changes with L2/L3, network upgrades, and implementations.

Ensure compliance with change management processes and contribute to process enhancement.

Documentation:

• Maintain comprehensive and up-to-date documentation of network configurations, procedures, and incident resolutions.
• Conduct knowledge-sharing sessions to enhance the team's overall expertise.
• Review KEDB Updates made by L1 and ensure compliance, data coverage and integrity.
• Create and update knowledge base articles for common issues.
• Generate reports as per defined procedures.

Collaboration:

Work closely with L2, L3, and other cross-functional teams to ensure effective communication and collaboration.

Provide technical leadership and mentorship to junior team members

Required Skills:

• Bachelor's degree/Diploma in Information Technology, Networking, or a related field.
• Experience in a Network Operations Center (NOC) or network engineering role.
• Strong understanding of enterprise networking technologies, protocols, and best practices.
• Proficiency in using network monitoring tools and incident management systems, trouble ticketing systems, CMDB etc..
• Relevant certifications such as Cisco CCNA or CCNP are highly desirable.
• Hands on experience and strong understanding of Cisco hardware architecture Cisco 7600, 6800, 4500, 4400, 3800, 3700 2900, 2800, 1900, 1800 etc

Job Types: Full-time, Contract

Salary: $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays

Ability to Relocate:

• New York, NY: Relocate before starting work (Preferred)

Work Location: In person