Mainframe Production Batch Operator

Open Systems Technologies is a national provider of smeart staffing solutions, providing contract staffing, permanent placements and executive searches in the following skill areas:

- Technology

- Finance, Accounting, and Operations

- Government Services

- Legal

- Global Services

Established in New York in 1990, Open Systems Technologies is one of the largest, privately held, staffing companies in the world. We have experienced organic growth over the past 25 years and currently employ over 1,500 consultants in 16 domestic and international markets. Through our brands of Open Systems, OST Financial, OST Legal, OST Government Services, and OST Global we strive for continued expansion and excellence in the staffing industry. With the Global Services division, starting Jan-2012, Open Systems has expanded into the ITO & BPO Projects/Solutions business.

Responsibilities:

• Monitor all batch flow processing and insure timely completion of endpoints
• Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate
• Perform level 1 and level 2 supports and resolution for all batch abends
• Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary
• Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools
• Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging
• Recommend severity and urgency threshold changes in system monitoring software
• Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete
• Perform and verify system configuration changes as specified during weekend maintenance
• Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents
• Report them via problem tracking software and escalate to management based on severity
• Respond to all console messages and alerts requiring intervention and action
• Track and document all outages and incidents which adversely impact the environment

Skills:

• Strong experience in Mainframe batch environment; knowledge of support operations, best practices and processes
• Hands on experience using TWS, including an understanding of scheduling concepts

All your information will be kept confidential according to EEO guidelines.