Director Of Information Technology

Position

Director of Information Technology

Overview

Reports to Chief Executive Officer

The Director of Information Technology is responsible for planning the IT future for the company and implementation and maintenance of current systems. Ensures maximum stability in the company’s computer systems and networks. This senior level executive supervises the Data Processing department personnel and does advanced system integrations.

The Director of Information Technology plans, leads, organizes, and controls activities related to and necessary for a successful and profitable division consistent with corporate direction, policies, procedures and objectives. Ensures our small to medium-sized business customers operate more efficiently due to the proper use of today’s technologies. Ensures customer satisfaction and maintains profitability for McCollister’s and its members.

Responsibilities

• Oversee the data processing department’s daily activities and provide aid and support for staff.
• Train, coach, direct, organize and manage policies and programs for the data processing staff.
• Work with executive management to identify emerging technologies and keep the company outfitted with the best technology to improve business practices, attract clients and talent.
• Work with senior management to develop long-range departmental goals, objectives, policies, and operating procedures.
• Design, develop and implement organizational information systems, software applications, and IT support and infrastructure systems.
• Implementation and maintenance of current systems and implement new technologies within budget and company goals.
• Prioritizing tasks, troubleshooting and problem resolution, implementation of the new laptop and desktop units and upgrade of existing desktop and laptop units.
• Manage network communications, business operations, computer services and management information systems.
• Strong and consistent communication with employees and customers.
• Set up phones, network, computers across all branches.
• Assimilate and integrate new technologies within the company.
• Train employees on upgrades and system changes.
• Coordinate business with new companies to improve systems.
• Identify, communicate and monitor the technical servicing of the needs of all revenue producing customers while building long-term mutually beneficial relationships with clients to help ensure consistent and continued revenue growth.
• Maintain professional relationships with clients and customers.
• Performs basic and complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops and laptops.
• Resolve computer and network related problems.
• Human Resource management to include recruitment, wage evaluations, performance reviews, and team building activities.
• Successfully interact with and support all departments throughout the company regarding the role of the data processing department as it relates to all other functions.
• Consistent revenue and profit growth through effective resource planning.
• Risk management, resources allocation, project prioritization, and research of new systems.
• Adhere to company, federal, state, and local business requirements, enforcing compliance.
• Planning: Maximizing resources and minimizing cost

• Establishing objectives: defining results.
• Establishing performance standards; defining criteria to measure progress against objectives.
• Developing action plans; establishing time sequenced tasks to achieve objectives.
• Establishing policies; support standards and decisions.
• Establishing procedures; standardizing repetitive work.
• Forecasting; budget and revenue planning.

• Leading: Causing People to Take Action

• Motivating, inspiring and encouraging customer service personnel to take desired action.
• Developing; improving customer service personnel knowledge, attitude and skills, thus improving their ability to take action.
• Communicating; creating understanding so that customer service personnel understand corporate goals and objectives and know what action to take.
• Decision making; reaching sound conclusions and judgements.

• Organizing: Arranging Related Work

• Establishing organization structure; identifying and grouping into efficient and effective positions.
• Selecting people; defining position requirements; finding, screening and placing people.
• Delegating; entrusting responsibilities and authority while creating accountability for results.
• Developing relationships; building cooperative effort and teamwork.

• Controlling: Assessing and Regulating Performance

• Measuring performance; recording and reporting performance
• Evaluating performance; assessing performance against objectives and performance standards.
• Correcting performance; rectifying deficiencies.

• Product Knowledge: Awareness of Customers, Company, Industry

• Customer awareness; cognizant of customers’ business, accurately determines customer needs.
• Company awareness; knowledgeable and understands the functions/services of McCollister’s.
• Industry awareness; informed and knowledgeable of the moving industry/competition.
• Operational proficiency; skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.

Education

• A bachelor's degree in Information Technology and sciences, or Computer Science or equivalent combination of technical education, certification and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Master's degree in computer science or IST preferred

Experience

• 7-10 years’ experience in a senior level Information Technology position
• At least 5 years’ experience in an IT position for a large national company
• Background in computer science or Information Technology
• Knowledgeable in business operations with focus on IT
• Advanced knowledge and skills of business principles as they are integral to a high-tech organization
• Experience with computer operations, computer programming and system design
• Expert well rounded and knowledgeable in all aspects of IT
• Demonstrated experience managing business systems with a focus on business process knowledge
• Proven experience with troubleshooting and data issue resolution
• Advanced experience with system integrations
• ADP time clock support, cloud based/remote access time clock support
• Experience integrating security system
• Printer Hardware support, including Ricoh copiers, HP printers, IBM Matrix/ Line Printer/ form feed printers/ Oki Data, with some Network Management experience across multi-site locations for remote troubleshooting
• Experience with ticketing systems
• Customer consultative and relationship building skills
• Strong work ethic and business acumen
• Excellent computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Excellent organizational skills including follow through to job completion
• Flexibility to deal with a variety of issues that may develop throughout the course of any project
• Strong written and verbal communications skills
• Proven track record of working in a team environment and autonomously

Key Competencies

• Solution oriented with motivational skills and team-building concepts to energize and empower staff to goal attainment
• Ability to always act responsibly and professionally
• Enthusiasm for job responsibilities and work for the best interest of the company
• Excellent people skills
• Customer consultative and relationship building skills
• Strong work ethic and business acumen
• Leadership skills
• Partnering and teamwork
• Strong attention to detail
• Excellent organizational skills including follow through to job completion
• Problem solving skills related to customer needs and requirements
• Excellent telephone communication skills
• Team oriented and personally committed to continuous improvement
• Helpful, responds to requests for assistance from associates
• Willing to support associates and expend extra effort to resolve problems
• Willingness to spend what-ever time is needed to obtain the required results for a successful division
• Works well with others under pressure to solve problems
• Has respect, fairness and empathy when working with associates
• Demonstrated ability to interface effectively and positively with all members of the organization, and prospective employees.
• Strong computer literacy
• Flexibility to deal with a variety of issues that may develop throughout the course of any project
• Must be able to travel occasionally, usually day trips to visit with clients, possibly overnight.