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SalaryThere are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Illinois - East Moline
Function: Customer & Product Support
Title: Machine Support Specialist - 106561
Onsite/Remote:Onsite Position
Your Responsibilities
As a Machine Support Specialistfor John Deere Harvester Workslocated in East Moline, IL, you will….
- Develop in-depth technical knowledge of Combines, Front-End Equipment and ISG Product families to provide timely responses to Dealer Technical Assistance Center (DTAC) cases.
- Combine practical experience with machine telematics data and analytics to develop dealer alerts that help predict, prevent, and resolve machine issues and reduce dealer diagnostic time.
- Collect and analyze data from different sources (DTAC, machine telematics data, warranty, customer surveys, etc.) to support the problem resolution/corrective action process and develop reporting tools to communicate machine insights to factory and field stakeholders.
- Travel to customer and/or dealer locations to investigate product issues and provide resolution to in-field problems that dealers and other functions within the company cannot resolve.
VISA Sponsorship is NOT Available for this position
What Skills You Need
- Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic and electrical systems.
- Experience in decision making and driving high levels of customer satisfaction.
- Functional (in-field) experience with agricultural or off-road equipment.
- Ability to influence without authority.
- Effective communication skills (both written and verbal).
- Experience developing technical documents such as Operator’s Manuals, Technical Repair Manuals, and DTAC solutions, as well as developing and presenting training material.
- Ability and willingness to work off-shift hours as needed and travel up to 50% during machine use season.
What Makes You Stand Out
- Excellent communicator, who thrives on solving problems and working in a team environment.
- Product knowledge and functional experience with John Deere Combines, Front-End Equipment, and ISG product families.
- Experience with Dealer Technical Assistance Center (DTAC) processes and Case and Contact Center Management System (CCMS).
- Experience using Service ADVISOR™ to diagnose and resolve machine technical issues.
- Knowledge of dealer channel and dealer service capabilities.
- Knowledge of John Deere tractors and/or Intelligent Solutions Group (ISG) applications as they apply to planting, seeding, and tillage equipment.
- Experience with the Non-Conformance Corrective Action (NCCA) and Problem Resolution Process.
- Familiarity with business analytics or data science, or a willingness to pursue additional training and education in this field.
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree in Agriculture, Technology, Engineering, Data Science/Analytics, Statistics, or other quantitative disciplines.
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
