Machine Support Specialist | 39227

Join Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Machine Support Specialist!

Location: Urbandale, IA

Duration of Role: 2+ years

Pay: $32.43 / hourly

Visa sponsorship is not available, now or in the near future, for this position.

DUTIES AND RESPONSIBILITIES:

·        Troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues.

·        Promote use and improvement of Technical Information and preferred delivery channels

·        Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues

·        Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution

·        Identify need for developing and authoring new solutions

·        Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer

·        Participate in development and delivery of technical training material

REQUIRED:

·        Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.

·        Strong ability to self-learn and share product knowledge.

·        Experience reading engineering prints and schematics.

·        Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.

·        Ability and willingness to travel domestically up to 25% and internationally on occasion.

·        Ability and willingness to work occasional Late shift (11:00 am - 7:30 pm) including extended and weekend hours to support seasonal volume.

·        Bachelor’s degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.

DESIRED:

·        Knowledge or experience supporting products and their functions.

·        Knowledge or experience with AMS (Ag Management Solutions) components.

·        Knowledge or experience with the CCMS.

Powered by JazzHR

fdFgCEwiQl