Required
- Proactive and detail-oriented IT professional looking to contribute to a dynamic team
- Strong knowledge of Windows, Mac and iOS operating systems.
- Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
- Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
- Manage and prioritize support requests via ServiceNow to meet service level agreements.
- Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
- Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.
Preferred Skills:
- COMPTIA A+ and COMPTIA Network + is desired.
- JAMF knowledge is desired
Job Types: Full-time, Contract
Pay: Up to $30.00 per hour
Expected hours: 40 per week
Compensation package:
- Hourly pay
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
Schedule:
- Monday to Friday
Experience:
- ServiceNow Ticketing: 1 year (Preferred)
- Windows/Mac Troubleshooting: 2 years (Required)
- JAMF/Airwatch: 1 year (Preferred)
- Active Directory: 2 years (Preferred)
Work Location: In person