M365 Applications Support Analyst

Description/Job Summary

The Microsoft 365 Applications Support Analyst will be responsible for providing support, troubleshooting, and administration of Microsoft 365 applications. This role involves collaborating with IT teams, ensuring the efficient operation of 365 applications, and integrations with these apps and associated services within the organization. The Support Analyst will work closely with the Application development team members within the IT Department to fulfil their responsibilities.

Responsibilities/Duties

• Provide timely and effective support for Microsoft 365 applications including Office, SharePoint, etc. on laptops, desktops and mobile devices.
• Troubleshoot and resolve escalated user-reported issues, identify root causes, resolve and where necessary suggest alternative solutions.
• Document incidents, resolutions, and communicate status updates to end-users.
• Maintain accurate and up-to-date documentation of support procedures, configurations, and troubleshooting steps.
• Contribute to the development of knowledge base articles for common issues.
• Assist in the configuration and administration of SharePoint sites and Microsoft 365 applications.
• Ensure that services are effectively delivered, understood and supported so that they fulfil business needs.
• Support the onboarding process for new users by providing access guidance and assistance to front line support staff.
• Accountable for the management and maintenance of systems and services.
• Keep up to date with new M365 features and capabilities and assess their potential impact on the Firm.
• Work with Product Leaders, Product Specialists and Team Leads to ensure a coordinated approach to support, improvements, disaster recovery and security across applications.
• Work with cross functional teams to provide operational support, coordinate with business teams on new or existing issues and manage Microsoft tickets for the same.
• Participate in cross-functional projects and contribute to implementation efforts.
• Collaborate with development teams to address user-reported issues with customizations.
• Training and educating IT teams and end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

Required Skills

• Basic understanding of Microsoft 365, SharePoint services and functionalities
• Exposure to Microsoft 365 applications, including Teams, OneDrive, and Power Platform
• Experience with basic PowerShell scripting for automation tasks
• Customer-focused with a commitment to delivering high-quality support
• Detail-oriented and able to follow established procedures
• Ability to work collaboratively within a team and learn new technologies quickly
• Proactive approach to identifying and addressing potential issues
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel

Required Experience

• 5-7 years of experience in providing support for Microsoft 365 applications

Required Education

• Bachelor's degree in Information Technology, Computer Science, or a related field

Details

NY only: The estimated base salary range for this position is $125k - $150k at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

Privacy Notice

For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.

#LI-Hybrid