Senior Application Support Analyst(Full-Time)

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Please note this is not a remote position. 40 hours per week, Monday- Friday

Position Summary

The Senior Application Support Analyst is responsible for assisting in the leadership of the Electronic Health Records System and all clinical applications. In this role, they will be responsible for training new and tenured Application Support Analysts by developing collaborative working relationships and providing mentoring & guidance. The Senior Application Support Analyst will be expected to provide superior customer service to all internal & external clients as well as demonstrate superior knowledge in analyzing, developing and implementing business process system solutions.

Essential Duties and Responsibilities:

• To lead the applications team in systems application; including implementation, upgrades and interfaces with other applications
• Serve as the Network expert of the Electronic Health Records System from both a financial and clinical perspective, continually measuring against the evolving needs
• Work with management, providers and users to perform a needs assessment; develop strategy and project plan to incorporate agreed upon system modifications; identify internal team to assist in the execution
• Continually research and evaluate available external data sources for potential interfacing/integration into the Electronic Health Records System platform; initiate interface requests when feasible and manage the implementation process
• Assist the Application Support Team with the identification and development of tools for data aggregation and reporting
• Continually evaluate system capabilities against the market and for internal maximization; utilize multiple sources to identify opportunities to increase the user experience and to capture data as we move from fee for service to value-based care. Develop short and long-term strategies and project plans to coincide with the Network strategy
• Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change
• Collaborate with the IT department on infrastructure/technical issues that impact the overall availability/stability of the Electronic Health Records System and serve as a point of escalation for technical issues within the Application Support Team
• Oversee and support training for new and existing users; create curriculum for new modules and/or functionality
• Manage and maintain system tables to support Network needs and requirements
• Develop reports to support end user, departmental and organizational need.
• Act as a liaison between management and vendors on support issues and enhancement requests
• Develop and maintain business continuity plan for the Network when normal system access is down due to unforeseen reasons; create communication plan and “tests” so users are aware and able to perform business
• Provides accurate estimate of when tasks/projects can be completed, and standard reports are ready to be used
• Mentors and provides guidance to team members to improve efficiency and provides support for training, meetings and operations
• Collaborates with team and others to implement process improvement changes
• Identifies opportunities for improvement and follows through resolution until completion
• Serve as the point person for Electronic Health Records System and all clinical applications partners
• Make recommendations that support patient satisfaction and/or increased efficiency
• Serve as the project manager for implementation of tools
• Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.
• Perform additional duties and special projects as assigned.

Qualifications:

The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• Bachelor’s degree in Information Systems, Computer Science, or commensurate experience
• Minimum 10-12 years systems application experience, preferably within healthcare industry
• Experience implementing and supporting large Practice Management and EHR systems preferred
• Knowledge of Practice management, Revenue Cycle and Electronic Health Record processes and regulatory requirements preferred
• Analyzes needs, develops and implements business process system solutions
• Proficiency in data analysis and tools, MS Excel, MS Access and SQL
• Knowledge of Meaningful Use requirements and HEALTH LEVEL 7 (HL7) healthcare interoperability standards preferred
• Project management experience a plus

The pay range for this position is $65,187 - $69,992 and will be based on experience and skill set.