Senior Production Services Application Support Analyst

Overview

Senior Production Services Application Support Analyst

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member in the role of Senior Production Services Application Support Analystto join our Business Process Automation (BAP) team.This role is located in New York, NY-Hybrid.

In this role, you’ll make an impact in the following ways:

• The RPA Process Controller's primary responsibility is to support and administer the day-to-day running of RPA processes in the production environment. The objective of this role is to manage the virtual workforce (robots) in production and to ensure the stability of the Robotic environments. Controllers review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients.
• The RPA Controllers monitor and manage Bots and automated processes on the Blue Prism Application Platform. Review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients.
• Assist in developing automation solutions and software to better manage the growing digital workforce.
• The Controller will maintain the schedule, manage automation release schedules, and facilitate the success of the support team by working to improve processes and tools used by Controllers.
• Will be part of the RPA Design authority to ensure that the automations added to the Platform meet standards that will ensure efficient support.

To be successful in this role, we’re seeking the following for Roles & Responsibilities:

• Monitor and manage Bots and automated processes
• Provides RPA support or technical support services
• Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues
• Reviews system requirements and business processes; coordinate infrastructure installation, and implements software solutions
• Analyzes software support requirements
• Supports infrastructure and platform with users during development, user acceptance testing, and production
• Manage environments, release automated processes to various environments and support post implementation
• Maintain/update documentation of RPA processes and Platform management
• Monitor and manage RPA Platform
• Support releases and testing of automated processing
• Manage Bot users and integrated applications
• Maintain Controller schedule
• Lead support team by providing assistance and guidance to Controllers as well as facilitating the team’s success

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Fields calls and respond to alerts. Addresses technical problems by following defined procedures.Monitors applications and respond to incidents.Perform routine health checks and validations after changes or significant incidents.Follows defined procedures for incident resolution. Escalate to second level application or infrastructure support for new or high priority incidents.Identify opportunities to automate manual processes.Contributes to the achievement of team objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required0-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $46,500 and per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.