EMR Applications Support Analyst

Summary:

The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we're helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry. 

The Child Mind Institute is seeking a skilled EMR Applications Support Analyst to provide administrative and technical support for the EMR (Electronic Medical Record) system. This role will involve providing administrative and technical support for the EHR system, with a special emphasis on clinical and practice management modules.

Reporting to the Director of Clinical Administration, this is an exempt, full-time position located in our NYC headquarters office.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Responsibilities:

• Support the design, build, testing, training, utilization, and maintenance of the EHR system, with a focus on clinical, revenue cycle and practice management modules.
• Troubleshoot EHR and other Clinical Informatic Systems issues and document research, interactions, and problem resolutions in IT help-desk software.
• Track support tickets and analyze errors for ongoing training and enhancements.
• Manage user setup and configuration based on HIPAA Security Guidelines.
• Train new users and provide ongoing training support with system upgrades.
• Deliver exceptional customer service and technical support.
• Monitor and analyze support tickets trends to identify areas for ongoing training and system enhancements.
• Stay updated on the latest applications of information technology and clinical informatics.
• Document, monitor, and analyze reported issues to proactively identify potential risks and trends.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in computer science, information systems, healthcare technology, or a related field.
• Minimum of 3 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments and practice management modules of EHR systems.
• Experience in SQL coding language required.
• Knowledge of HL7 or FHIR preferred.
• Behavioral Health experience is a plus.
• Familiarity with NextGen is preferred.
• Experience in supporting and training clinical and business users.
• Strong troubleshooting skills with EHR vendors.
• Strong understanding of HIPAA Privacy and Security Guidelines.
• Exceptional customer service, communication, and problem-solving skills.
• Strong team player with effective organizational and time management abilities.
• Detail-oriented with a high level of integrity and discretion.

Special Considerations:

Please upload your CV during the application process.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.