Logistics Customer Service Representative

The global pandemic has brought many changes to our global supply chain. Please join our team solving these issues and let us train you in a rapidly growing company and industry. The Logistics Customer Service Representative is the cornerstone of our operation and is responsible for the management and execution of operational tasks associated with tendered loads including load appointment, shipment monitoring, and proactive communication/issue escalation. The primary focus is the support of client operations assigned within Leonard's Express Enterprise function, working across multiple service offerings for Leonard's Express, Inc. clients.

This position is located at 529 E. Crown point Rd, Ocoee, FL 34761.

• One position to fill
• Available shifts are Monday to Friday, 7am - 4pm or 8am – 5pm

Key Responsibilities

• Inputs, appoints and updates assigned customer shipments through verbal, virtual or written communication with customers, as well as internal carrier teams and internal customer teams
• Monitors shipment activity through given tracking and visibility tools and coverage by communication with the carrier teams, while proactively reporting relevant updates
• Proactively communicates and escalates issues and delays to relevant stakeholders
• Collaborates with the Carrier Sales Group to coordinate load coverage utilizing outside carrier partners
• Collaborates with the Asset Planning Group to coordinate capacity and coverage using Leonard's owned power assets and trailers as well as the Owner/Operator group

Key Accountabilities

• Accepts client load tenders and inputs all relevant data into Leonard's TMS for visibility
• Provides customer and carrier teams with timely, explicit updates and communications for shipment status as well as potential delays
• Maintains regular communication cadence with assigned clients on performance of all Leonard's Express Service units
• Coordinates coverage of all assigned customer freight via Leonard's Express Service units and communicate issues, delays, reschedules and special requirements to internal and client stakeholders

Key Competencies

Based on the essential and other duties and responsibilities of the position, the ideal candidate should have a number of professional skills and abilities:

• Familiarity with common trucking industry terminology
• Good interpersonal and Customer Service skills, well-developed verbal and written communication skills, and the ability to work both as an individual contributor and a team member
• Sound organizational, records management, time management skills, and attention to detail
• The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

Key Qualifications

Based on the technical and professional responsibilities of the position, the ideal candidate is required to have:

• High School Diploma, Bachelors preferred
• 0-2 years related experience
• Equivalent combination of education and experience
• Experience with systems such as TMW and Microsoft Office

Physical and Environmental

This position is primarily located in a climate controlled office environment with moderate noise level, but may experience other physical environments while traveling. Physical requirements include:

• Using computer hardware and software for extended periods of time (repetitive motion)
• Must be able to lift up to 25 pounds occasionally

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

This position offers an excellent benefits package including 401K, health, dental, vision, life insurance, paid time off, and more.

• We are offering $23 an hour based on experience and education

How to Apply

You may apply by using the link in this ad or by calling us at 800-405-3114, Monday through Friday, 7am to 4pm.

About Us

Leonard’s Express is a family-owned transportation provider headquartered in Farmington, NY with additional offices located throughout the United States. We provide transportation solutions for a wide range of customers that encompass many industries. With our nationwide footprint of offices, we are prepared to tailor a solution to fit our clients specific supply chain needs. With our state-of-the-art technology and our dedicated staff, Leonard’s Express is willing and able to provide customers with dependable, diversified and creative solutions that are responsive and cost-effective.

Our company offers a variety of unique and exciting professional opportunities here in Florida, plus California, Delaware, Idaho, New York and other locations across the nation. At Leonard’s you will be joining a team of highly skilled and dedicated individuals. Whether you have a background in Class A driving, Customer Service, finance, human resources, information technology, maintenance, operations, recruiting, sales, settlements, or safety we have a role for you.

Leonard's Express is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.