Warehouse Customer Service Representative

Do you thrive in a collaborative, organized environment and enjoy providing exceptional Customer Service?

We're seeking a detail-oriented Warehouse Customer Service Representative to join our team! In this role, you'll be a key point of contact for our valued customers, ensuring a smooth and positive experience.

Position Overview:

• This position will assist drivers with warehouse data order entry for incoming loads.
• Completes all Customer Service activities including:
• Responding to inquiries
• Processing orders and handling complaints in a prompt and courteous manner

Schedule: Monday - Friday 8:00AM - 4:30PM with some weekends

Responsibilities:

• Process and input all customer orders.
• Run stock reports to verify product availability.
• Generate all related documentation and information necessary to pick and ship customer orders. File all documentation in the proper location.
• Post inventory transactions.
• Check all orders for special requests, including requests to expedite.
• Trace orders as required and communicate status to the customer.
• Complete invoicing in a timely and accurate manner.
• Maintain accurate and comprehensive procedure documentation. Maintain damage records and back-order logs.
• Answer phone calls and operate various types of office equipment, including computing equipment.
• Maintain an excellent working relationship with all customer contacts by responding to all inquiries and complaints concerning work orders, invoices, shipments, and inventory counts in a timely and courteous manner.
• Report customer feedback to management, including signs of customer dissatisfaction.

Required Skills:

Education

• High school degree required

Experience

• No experience necessary

Knowledge and Skills

• General office knowledge, including telephone techniques and computer skills, in a Customer Service environment
• Effective communication and listening skills
• Proficient use of Microsoft Office applications, including MS Word, MS Excel, MS Outlook, and MS PowerPoint
• Must demonstrate responsible work habits and satisfy pre-employment requirements, including background check and drug screen.

Environment and Physical Requirements:

• Duties include administrative functions involving use of telephone and computer
• Communication with people
• Must be able to sit a minimum of eight (8) hours per day, perform keyboard operations a minimum of six (6) hours per day, and must be able to stand/climb stairs as required
• Position may be exposed to heavy duty tractors and trailers, gas and diesel engines, maintenance areas, shipping and receiving docks, material handling equipment, warehouse personnel, and OTR drivers

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What is your pay range requirement?

Ability to Relocate:

• Plant City, FL 33566: Relocate before starting work (Required)

Work Location: In person