Learning Resource Specialist

Community HigherEd is seeking a Learning Resource Specialist (LRS) with a primary focus on developing Learning Resources and managing and promoting the Learning Resource Center (LRC) within the college (3 campuses) and ensuring that effective resources and informational services are provided to all students, faculty, and staff. The LRS will ensure a polite, efficient, and prompt response to training and support requests generated by student and employee users.

The LRS will provide quality front-line support to students and employees for the Learning Management System (LMS), Canvas. This includes contributing to the development, expansion, maintenance, user training, and user technical support on the Canvas platform. Aid and support new students' device setup during weekly new student orientation. Present LRC and Canvas user training/tutorials to a classroom of students during orientation, providing additional user support as needed.

Minimum Requirements:  Requires a High School Diploma or Equivalent.  Associate degree or higher preferred.  Requires a minimum of one year of related work experience.  1+ years of hands-on experience with Canvas LMS support, preferably in a higher education environment, preferred. This position requires a rotating schedule throughout the week, working between 3 local campuses which requires travel within a 1-mile radius using a personal vehicle. Have a home pc and internet access to support occasional LMS student access in the evenings or when working remotely due to campus closures.

Preferred skills and experience: 

• Strong technology skills including expertise using Canvas integrations such as Zoom, MS Office and Google Workspace
• Prior experience in creating resource guides and documentation
• Detail oriented and strong problem solving skills
• Outstanding oral and written communication skills, interpersonal skills and user support skills
• Strong presentation and public speaking skills
• Able to work independently and as part of a team
• Superior customer-service skills; must be able to work effectively with all levels of adult learners and enjoy helping others
• Ability to model the CARES philosophy and core values with courage, teamwork, perseverance, and vision

Full-time, 40 hours per week, Monday - Friday days, with Great Benefits!  Must have a clean background check and drug screen. 

Primary Responsibilities

Learning Resource Center

• To plan and oversee the organization and management of the LRC and promote its effective and efficient use.
• Select, acquire, and maintain the LRC physical and digital Learning Resource collections that best serve the needs of students and faculty; collaborate with faculty in evaluating the accuracy, currency, relevancy, and quality of learning materials (ordering and receipt of new materials, including magazines, software, video and periodicals)
• To organize, catalog, and classify LRC resources to ensure effective retrieval
• Track Learning Resource usage and circulation
• To make the LRC attractive and accessible to all students; ensure shelving of books, magazines, and other materials are displayed in a tidy and orderly manner
• To keep the faculty and school administration informed about the needs and progress of the LRC
• To supervise pupils working in the LRC and to maintain good working conditions for them

Canvas Learning Management System

• Serve as administrator for learning management system, including the running of periodic reports, reconciling active users, etc.
• Provides Canvas, and other learning technologies, training and support to students and faculty users, including 1:1 user tutoring, conducting professional development training sessions, etc.
• Provide troubleshooting and support across learning platforms for all employees and students
• Works with program directors and the Technology department to support educational technology integrations inside of Canvas
• Develop and support information skills within the curriculum, in consultation with the appropriate teaching staff, transcript, and learning management system
• Add/remove employees and students into the LMS, Canvas, and assign program access to faculty

Additional duties and tasks as assigned

Who We Are:

Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.

Benefits

• Health/Dental/Vision/Life insurance
• Personal days and generous PTO policy
• Paid holidays, Birthday holiday
• Bereavement
• Volunteer day
• Educational Assistance Program
• 401k Retirement Plan with 4% match
• Free monthly services

Skills & Abilities

• Strong technology skills, including expertise using Canvas integrations such as Zoom, MS Office, and Google Workspace
• Prior experience in creating resource guides and documentation
• Detail-oriented and strong problem-solving skills
• Outstanding oral and written communication skills, interpersonal skills, and user support skills
• Strong presentation and public speaking skills
• Superior customer service skills; must be able to work effectively with all levels of adult learners and enjoy helping others

Education & Experience

• High School Diploma or equivalent required; Associate's degree or higher preferred
• Requires a minimum of one year of related work experience
• 1+ years of hands-on experience with Canvas LMS support, preferably in a higher education environment, preferred
• Prior experience in creating resource guides and documentation

Physical Requirements

• While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.