Address
Salary
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description
Your Career
The Learning Operations Specialist will be a critical member of the Global Talent Development Team, responsible for providing expertise and support for various learning and development platforms and initiatives. This role will focus on problem-solving, quality assurance, and the design and implementation of enhancements and solutions within the talent development domain.
Your Impact
- Learning Management System (LMS) Administration
- Administer and optimize the company's LMS, including the creation of learning paths, assessments and enrolments, ensuring its alignment with talent development best practices
- Implement quality assurance processes to maintain data accuracy and system performance
- Identify areas for improvement and lead initiatives to enhance the technical capabilities of the LMS
- Content Management and Quality Assurance
- Collaborate with content creators to ensure the quality, accuracy, and effectiveness of e-learning materials
- Develop and enforce content management processes, including version control and validation
- Conduct regular audits to ensure compliance with industry standards and best practices
- Reporting
- Create and maintain reports in our learning systems
- Consult with stakeholders on business reporting and design and build ad-hoc reports as needed
- Technical Support, Problem-Solving and Continuous Improvement
- Provide expert technical support to learners and instructors, addressing complex technical challenges
- Diagnose and resolve technical issues efficiently, applying a problem-solving mindset
- Collaborate with cross-functional teams to implement innovative solutions to technical problems
- Collaboration and Stakeholder Engagement
- Collaborate with HR, IT, and content development teams to align technical operations with business objectives
- Engage with internal stakeholders to gather requirements and recommend technical solutions
- Foster a culture of continuous improvement and technical excellence within the team
- Documentation, Training, and Best Practices
- Develop and maintain technical documentation, including best practices and standard operating procedures
- Conduct training sessions to empower employees with the knowledge to leverage learning technologies effectively
- Stay current with industry trends and emerging technologies to recommend best practices
Qualifications
Your Experience
- Bachelor's degree in a related field or equivalent experience or equivalent military experience required
- 5+ years of experience in technical operations or learning and development administration and support
- In-depth knowledge of Learning Management Systems (LMS) and e-learning tools
- Strong problem-solving skills with a focus on technical solutions
- Exceptional attention to detail and commitment to quality assurance
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team and independently
Preferred Qualifications
- Familiarity with talent development best practices and industry standards
- Experience in leading technical projects
- Proficiency in SCORM, xAPI, CMi5 e-learning standards
- Experience with data analytics and reporting tools
- Familiarity with 3rd party authoring tools and content providers
Additional Information
The Team
Our People team at Palo Alto Networks works throughout the organization to enable… you guessed it, people. Every team within the organization has a huge impact on our mission statement. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most aggressive cybersecurity risks. Our People team is centered on building, attracting, recruiting, and retaining the most passionate and committed talent to our organization, fulfilling that mission. We focus on building strong teams, centered on respect and enablement, empowering our employees to seek their career goals. You will be part of a passionate, creative, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $87,000/yr to $140,700/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.
