Operations Specialist Instructor

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.

• Consulting Services: Our strategy, management, and IT advisors bring deep industry and domain expertise to help clients empower their workforce and build improvement capable organizations.
• Application Development and Sustainment: our technologists define, design, prototype, and continuously improve digital solutions to meet clients’ needs and enhance customer experience.
• Mission Support: We provide high-quality staffing solutions to help our clients meet their mission, reduce operating costs, and improve operations.
• Contact Center Solutions: Fueled by cloud based artificial intelligence and machine learning, we implement next generation contact center solutions, purpose built for each client. Our contact center solutions range from current state assessments, roadmap development, technology implementation and sustainment, and full outsourced operations.

Reporting to the Site Lead, the Operations Specialist Instructor shall provide instruction in the field of land-based operations to include Search and Rescue and Command Center Operations.
Essential Duties and Responsibilities (other duties may be assigned)
Responsible for instruction on Command Center missions to include search and rescue, marine safety, aids to navigation, ice operations, marine environmental protection/response, enforcement of laws and treaties, ports, waterways, and coastal security, risk management, and other objectives as they pertain to U.S. Coast Guard Command Center operations.
 
Supervisory Responsibilities
Responsible for successful classroom management and oversight to include associatedquality, student, classroom, time, and other supervisory aspects of performance related to jobresponsibilities.

• Achieves client-established quality objectives for instruction and classroom management.

 
Includes but is not limited to

• Quality instructor performance capable of ascertaining the level of the classs knowledge and teaching at the appropriate level.
• Capable of controlling the discipline of the class.
• Demonstrates a high level of professional management in performing training activities and facilitating classroom environments all times.
• Maintains regular class schedule.
• Adheres to a zero tolerance policy of inappropriate language at all times.
• Class schedule is managed in accordance with course curriculum outlines.
• Manages a safe, comfortable training environment, ensures sufficient materials are available, and resolves disruptive student behavior.
•  

Measurement of Performance
The Site Lead will establish performance metrics for the Operations Specialist Instructor within the first thirty (30) days of employment.

• Accomplish a rating of satisfactory or above on 80% of the course evaluations following each course convening.
• Follows guidance in instructional materials 100% of the time.
• Accomplishes a rating of demonstrated competency or better on the Coast Guard Instructor Feedback Form as measured annually.
• Receives no measure less than 3 on a scale of 5 for each of the 14 assigned instructor competencies.
• Demonstrates effective communication, collaboration, and teamwork with all Government and Contract team members.
• Completed and delivered tasks and work products shall be in conformance to the USCG Training System Standard Operating Procedures, timely, complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time

 
Requirements

• Two (2) years experience as a primary classroom instructor
• Have at least 5 years of rated/commissioned operational experience as a qualified CIC Watch Supervisor and Operations Unit
• Controller in the U.S. Coast Guard or equivalent in the U.S. Navy
• Three (3) years experience in the Command, Control, and Communications field including,
• Proper handling of sensitive and classified material and spaces
• configuration of voice circuits
• radio operating procedures
• Coast Guard mission areas
• policy and operations of Coast Guard C3 equipment; basic understanding of geo-location coordinates
• managing and coordinating resources during a search and rescue (SAR) case prosecution
• specific duties in a Combat Information Center (CIC) environment
• configuring and operating specific C4I systems
• tracking and displaying contacts on RADAR systems
• production and execution of situation reports and communications plans
• provide accurate shipping and navigation picture
• policy and operations of Coast Guard C3 equipment;
• understanding of geo-location coordinates.
• No security clearance required.

 

Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata is an equal opportunity/affirmative action employer and is committed to equal employment opportunities in all employment practices and decisions including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary action, and termination, with regard to the terms and conditions of employment. rockITdata does not discriminate on the basis of race (actual or perceived), ancestry, citizenship, religion, color, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-related conditions), national origin, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to make available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or expression (including transgender status), or any characteristic protected by Federal, state, or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

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