Learning And Development Coordinator

Position may close prior to closing date listed based on response.
The City of Arvada promotes Equal Pay for Equal Work. Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity. The range listed reflects the entire range and typical placement is entry to mid range.
As our Learning and Development Coordinator, you will provide technical and administrative coordination with a customer-focused mindset while supporting the City's Learning and Development programs. The primary function is to administer the City's Learning Management System (LMS) including performing a wide variety of complex administrative and technical functions in support of human resources programs or projects that have an organization-wide impact.

ESSENTIAL JOB FUNCTIONS

• Administers the City's Learning Management System (LMS) and other software/technology used for Organizational Development .

  • Sets up and maintains city LMS, performs system updates, testing and troubleshooting of system-related issues.

  • Documents and implements policies and procedures for the LMS and required City training.

  • Trains employees, managers and superusers on the use of the LMS.

  • Builds report structures and workflows in the system to create automated and systematic processes for class registration, and monitoring and tracking of required employee training, learning plans, and employee certifications.

  • Researches and stays up to date on new and best practices for LMS administration to enhance the system and keep learners engaged in a virtual learning environment.

  • Consults with customers regarding training needs; creates and develops learning plans in the LMS and provides information on available training/eLearning content to support learning needs.

  • Works to add content to the LMS that adds value and addresses training needs.

  • Supports and maintains documentation of knowledge transfer initiatives in LMS.

  • Uses elearning tools to create virtual training.

• Organizational Development (OD) and Training Support

  • Works with subject matter experts to ensure the development, implementation, delivery and maintenance of consistent and accessible training and learning opportunities in both the LMS and in-person learning.

  • Creates and maintains training schedules for Arvada University (ArvadaU.)

  • Develops and maintains internal training marketing, follow-up communications, advertisement and evaluation of training opportunities.

  • Coordinates and supports ongoing OD programs, such as Emerging Leaders and Leadership Academy, city-wide training initiatives and special events;

  • Builds and runs reports, and tracks and maintains training records and performance measures (including metrics and trends) for the OD program.

  • Coordinates regulatory and compliance training activities.

  • Collaborates with and supports individual departments and stakeholders with training needs, including researching training vendors, tracking and reporting training gaps, streamlining and integrating department-specific training processes with organization-wide training processes.

  • Supports departments with hosting, planning or coordinating of Peer 2 Peer programs.

  • Provides technical support for instructors, subject matter experts and learners.

  • Supports OD Manager on projects to improve operational efficiency and enhance the learner experience.

  • Supports logistical coordination and support for training and events, including booking of facilities, preparing materials, ordering food and supplies, and room setup and take down, as necessary.

• Supports the City's vision and mission and articulates and embodies the values and conduct expectations of the organization.

• Contributes to the development of the department,, and initiates.

• Attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

• Travels to/attends meetings, training, or events that occur off-site or before/after office hours as needed to perform essential functions.

• Exercises considerable latitude using independent judgment, problem-solving, and initiative.

• Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.

• Acts with the customer in mind, responds to requests promptly, and provides effective services or solutions for customers.

• Exercises appropriate level of initiative and judgment to make decisions within the scope of assigned authority.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Working Knowledge of Learning and Development practices.

• Strong knowledge of learning management systems and training technology.

• Solid knowledge of process implementation and process improvement.

• Basic knowledge and understanding of Human Resources, personnel rules, policies and procedures.

• Strong time management, organization and project coordination skills.

• Strong teamwork and interpersonal skills.

• Solid event planning and coordination skills.

• Computer proficiency in Google and Microsoft software

• Strong customer focus and customer service skills with ability to develop and maintain positive working relationships and open, approachable can-do attitude when working with multiple customers that have competing priorities.

• Ability to prioritize multiple tasks efficiently, stay organized and be flexible under rapidly changing conditions.

• Ability to work independently and exercise excellent judgment and discretion in performing essential functions.

• Ability to exercise professionalism, maintain confidentiality, tact, integrity and ethics in dealing with sensitive matters.

• Ability to accept new responsibilities and adapt to changes in procedures and processes.

• Ability to effectively research, write, draft, edit and prepare professional documents, presentations, flyers and reports.

• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of individuals, internally and externally in a positive and professional manner.

• Ability to work an 8am-5pm schedule on assigned front counter days; and attend after-hour and weekend meetings and events on an occasional basis.

• Ability to operate a motor-vehicle to travel to and from off-site locations to support/attend business meetings, training and related events.

OTHER FUNCTIONS:

• May assist other HR department team members during peak times.

• Other duties as required.

-Employees are held accountable for all duties of this job-

SCOPE OF AUTHORITY:

Receives minimal supervision under the direction of the Senior Organization Development Manager. Duties and tasks are moderately complex to complex in nature. Plans own work and collaborates with others to meet defined work plans and objectives. Serves as a liaison with internal and external contacts. Some precedents and procedures exist. Expected to handle different, specialized, and complicated situations in department or functional areas. Has a high level of latitude for independent judgment and initiative in resolving problems and prioritizing tasks.

Financial Accountability:

Tracks and monitors budgets for assigned programs. Makes recommendations for budget allocations. Has authority to use city purchase orders and a purchasing card issued by the city.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

The work environment/physical activities described here are representative of those an employee encounters while performing the essential functions of the job.

Work is primarily performed in an office environment with moderate noise levels. Physical effort and activities include: occasionally operating a personal or City-owned motor vehicle to drive to and from meetings and business locations; ability to talk, hear and listen, use of hands/fingers to type and handle, feel or manipulate objects constantly; frequent sitting; occasional standing, walking, and reaching with hands and arms; visual acuity to focus on details at a close distance, and make general observations; frequent handling of objects weighing up to 10 pounds, and up to 25 pounds occasionally.

MINIMUM REQUIRED QUALIFICATIONS (EDUCATION, LICENSE, TRAINING AND EXPERIENCE):

AA degree or equivalent and four (4) years of progressively responsible experience administering a learning management system (LMS) and experience coordinating and supporting learning development and training programs. An equivalent combination of education and experience will be considered. Valid CO Driver License and acceptable driving record.

Preferred Qualifications:

College degree or professional certification in HR or Training preferred. Previous experience in public service.

The City is an Equal Employment Opportunity

The City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.

Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec. 70-143.

Vision: We Dream Big and Deliver

Mission: We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values:

Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.

Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.

Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.